Top Edtech Customer Success & Experience Jobs in Boston, MA

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

Manage and deepen higher-education client relationships across a multi-state territory, conduct on-campus visits and annual reviews, liaise between clients and internal teams, use data and AI-enabled analytics to drive client ROI, support account strategy and identify upsell opportunities, represent Jenzabar at regional events, and travel frequently (50–75%).

The Administrative Operations Coordinator supports the School of Sciences and Health Professions by providing broad administrative support including scheduling, meeting management, compliance, and communications, while also supporting faculty and departmental operations.

The internship involves hands-on learning in cultural arts education administration, including operations, marketing, and community project management. Interns will perform administrative tasks, create social media content, and support programs and events.

The Head of Partner Account Management will oversee the success and sustainability of school partners, develop coaching systems, and lead a team to support school leaders in their operational and strategic needs.

Educators manage classroom needs to support children's well-being, nurture a love of learning through activities, and maintain communication with families.

The Associate Director Major Gifts will build a national portfolio of major gift-rated donors, cultivate relationships, and launch initiatives for acquiring new donors, focusing on major gifts from $100K to $1M.

The Special Education Aide supports students requiring additional assistance in classroom settings, helping with instruction, behavioral strategies, and fostering social interactions to ensure academic success.

The Assistant Director will lead fundraising efforts, manage alumni relationships, and develop strategies to increase unrestricted contributions for Harvard Law School's Annual Fund.