Top Hybrid Account Manager (AM) Jobs in Boston, MA

Supports a complex portfolio of commercial banking customers and partners with relationship managers on account oversight, profitability, risk, compliance, issue resolution, and implementation updates. Identifies process improvements, handles escalated customer issues, evaluates compliance concerns, and serves as a subject matter expert. The role requires knowledge of commercial banking operations, AML/BSA requirements, treasury services, customer relationship management, and internal servicing systems.

Manages ServiceNow’s Global SI partner relationship for the Governance and Risk practice. Responsibilities include joint business planning, partner-led pipeline development, co-selling, deal and proposal collaboration, go-to-market execution, business reviews, partner enablement, performance tracking, and risk escalation. The role collaborates with sales, product, marketing, enablement, and technical teams to expand partner revenue, enter new markets, and improve partner readiness and execution.

Own inbound lead qualification, pipeline generation, discovery conversations, trials, account handoffs, renewals, and expansion opportunities. Maintain a book of business, manage CRM data, monitor account health, handle objections, forecast accurately, and collaborate with solution consultants and enterprise account managers. The 18-month development path spans sales development, customer success, and account management in a cybersecurity-focused environment.

Supports underwriters by collecting and analyzing exposure, loss, coverage, pricing, and proposal information for new and renewal business. Manages workflows from clearance through policy issuance, coordinates service requests, verifies documentation, assists brokers and agents, resolves policy and billing questions, and handles post-sale account management activities, renewals, endorsements, billing initiation, and account reviews.

Build and manage relationships with VIP players, drive sales metrics and net revenue, analyze customer and performance data, identify engagement opportunities, recommend personalized solutions, uphold responsible gaming policies, and resolve customer escalations with internal teams.

Own Mirakl’s partner strategy and relationships with global systems integrators and consultancies. Drive partner-sourced and partner-influenced pipeline, build SI and consulting go-to-market motions, create enablement and co-selling processes, launch joint marketing programs, and establish reporting frameworks to measure partner contribution. Collaborate closely with Sales, Marketing, and leadership to convert strategic partnerships into measurable revenue.

Manage end-to-end subscription renewals for an assigned customer portfolio, including renewal opportunities, proposals, quotes, forecasts, negotiations, and risk identification. Collaborate with Sales, Customer Success, Finance, Legal, Sales Operations, and channel partners to support retention, upsells, multi-year agreements, and cloud transitions. Maintain accurate Salesforce renewal data and communicate product value to customers and stakeholders.

Drive partner-related business across an assigned sales region by building partner-led pipeline, accelerating revenue, managing strategic and emerging partners, and aligning partners with regional sales teams. Own regional partner business plans, scorecards, QBRs, demand generation, forecasts, account targets, partner deals, teaming agreements, and pipeline development. Collaborate with sales leadership, hyperscalers, marketing, enablement, and cross-functional teams to generate revenue and establish repeatable partner growth motions.

Leads and develops an Account Management team responsible for campaign performance, client reporting, gross profit growth, optimization, and incremental spend. Coaches employees, improves processes, supports complex sales cycles, and collaborates with analytics, product, marketing, and operations. The role also drives cross-functional initiatives, go-to-market best practices, forecasting, strategic decision-making, and a high-performance culture. Travel is required up to 20%.

Sources, negotiates, launches, and scales strategic partnerships that support business and product goals. The role conducts market research, evaluates buy-build-partner opportunities, develops automotive-industry relationships, builds business cases, and analyzes KPIs to provide actionable recommendations. Responsibilities require cross-functional collaboration, contract ownership, stakeholder presentations, and managing ambiguous initiatives in a fast-paced environment.