Top Hybrid Strategic Operations Jobs in Boston, MA

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Lead vendor relationships and vendor-run operations for enterprise business systems (Salesforce, SAP, NetSuite, Boomi, Gong, Snowflake). Drive governance, SLAs/SLOs, follow-the-sun support models, DevOps/ITIL operational workflows, CI/CD modernization (Copado), automation and AI initiatives, contract and budget management, and compliance (SOX/ITGC) through performance tracking, QBRs, and continuous improvement.

Administer and optimize the Workday ecosystem (primarily HCM), manage configurations, security, integrations, and reporting. Partner with HR, Finance, and Engineering to deliver enhancements, run release testing, maintain tenant health, and provide documentation, training, and advanced support to maximize system value.

Lead cross-functional strategic initiatives for WHOOP's wholesale and retail business, own forecasting and reporting, improve operational performance, manage retailer returns analysis, support contract negotiations and market launches, build scalable processes and leverage AI/automation and BI tools to drive decision-making and growth.

Own complex technical escalations for Enterprise customers, troubleshoot APIs, integrations, and automation workflows, collaborate with R&D to resolve high-impact issues, build scalable support solutions, and use AI tools to improve troubleshooting and operations while mentoring and improving processes.

Execute sportsbook strategy and game-day operations, coordinate cross-functional go-to-market and promotional activations, support on-site merchandising, track initiatives and performance, and use data to optimize live sports moments and campaigns.

The Sr. Partner Implementation Manager will lead onboarding and implementation for partners, driving efficiencies in insurance workflows while collaborating with internal and external teams.

The Sr. Manager of GTM Incentive Compensation will lead the design and management of compensation programs, ensuring alignment with company objectives and operational accuracy. Responsibilities include overseeing incentive plans, managing a team, and maintaining financial integrity in compensation operations.

The Business Process Owner for Procure to Pay will oversee global P2P processes, drive reengineering initiatives using AI, establish KPIs, and ensure alignment with ERP systems.

Configure, test, document, and support PeopleSoft Campus Solutions modules; translate stakeholder requirements into functional designs and user stories; develop and execute test scripts; support go-lives; build Oracle BI reporting expertise; apply AI tools to automate workflows and improve analysis and documentation.

Provide confidential, impartial dispute resolution and conflict coaching to Harvard faculty, staff, students, and trainees. Offer informal fact-finding, mediation, shuttle diplomacy, trainings, policy consultation, outreach, and maintain non-identifying statistics. Support office integrity, scheduling, and administrative tasks in a hybrid, term-limited role.