Top Edtech Jobs in Boston, MA

The role involves owning customer support, managing billing and subscriptions, building workflows, and ensuring operational efficiency. You will engage with customers, design processes, and create systems and documentation.

Paid interns support NOVA’s broadcast editorial team by fact-checking scripts, researching science storylines, identifying documentary interview sources, reviewing films for acquisition and rebroadcast, participating in editorial meetings, and developing future program ideas. The role builds experience in television research, science storytelling, digital video production, media rights, licensing, and audience development while requiring strong writing, communication, organization, and deadline-management skills.

Leads Title IX and institutional equity investigations involving discrimination, harassment, sexual misconduct, retaliation, and related conduct. Manages intake, evidence gathering, interviews, reports, case records, supportive measures, and resolution processes. Oversees bias incident response, delivers training and outreach, analyzes compliance data, and advises campus partners on civil rights requirements. Serves as Deputy Title IX Coordinator and maintains compliance with Title IX, Title VI, Title VII, VAWA, the Clery Act, and related laws.

Resolves complex technical issues escalated from Tier 1, investigates platform behavior using logs, APIs, integrations, and diagnostic tools, and performs root-cause analysis. Manages escalations within SLAs, communicates with customers, documents solutions, and partners with Engineering, Product, QA, and Customer Success. Creates support content, improves ticket deflection, mentors Tier 1 staff, and contributes to product and support process improvements.

Audits access, account lifecycles, data protection, software inventories, security controls, and compliance across HSA’s technology environment. Develops onboarding and offboarding processes, MFA and credential practices, retention policies, incident response procedures, and security training. Provides first-line Windows and macOS support, coordinates Azure maintenance and HUIT issues, manages PCI DSS documentation, and creates continuity documentation for future student teams.

Provides HR administrative and operational support, including personnel transactions, onboarding and offboarding, HRIS maintenance, employment verification, unemployment requests, payroll submissions, benefits administration, employee communications, organizational charts, reporting, and HR projects. Supports employees and managers with service-oriented assistance while maintaining confidentiality, accuracy, and data integrity.

Own North American customer growth marketing strategy for a B2B SaaS business. Partner with Sales, Account Management, and Customer Success to drive expansion pipeline, ARR, retention, adoption, account-based programs, industry initiatives, customer events, and advocacy. Segment customers, identify growth and risk signals, create multi-touch programs, source customer stories, measure performance, and adapt central marketing programs for the region.

Supports the operation of 32 recording studios and suites by troubleshooting audio, video, hardware, software, Dante, and console systems. Maintains equipment, schedules, check-outs, logs, and facility readiness; supervises student Studio Assistants; performs testing and maintenance; supports technology upgrades, specialized equipment requests, and user orientations. Requires evening, weekend, and overnight shift flexibility.

Coordinates grant-funded tobacco research projects involving community health centers, Salvation Army sites, research teams, vendors, and patients. Responsibilities include developing work plans, scheduling meetings, facilitating communications, conducting bilingual qualitative interviews, supporting patient outreach and navigation, coding and analyzing data, monitoring project budgets, maintaining project systems, and preparing progress reports. The role is remote and based near Boston, with occasional travel to Wisconsin.

Supports Zoo revenue and reservation operations by preparing and verifying deposits, distributing change funds, processing reservations, maintaining customer accounts and calendars, entering and validating data, responding to customer inquiries, resolving routine issues, and maintaining operational records. The role may also train seasonal staff and provide guidance while supporting both cash operations and reservations.