Top Social Impact Customer Success & Experience Jobs in Boston, MA

The Assistant House Manager assists individuals who are deaf and hard of hearing by promoting independence, developing service plans, and supervising staff while ensuring healthcare needs are met.

Engage clients, perform assessments, provide referrals, and deliver customer service at the Opportunity Center. Assist with data entry and support Case Managers.

As a paid summer intern, you will gain real-world experience in business management, learn skills for fleet management, customer service, and develop marketing strategies in a team environment.

The Development Associate will provide administrative support for fundraising activities, including database management, donor recognition, and communications, while collaborating with the development team.

The Music Director will lead musical activities for campers, collaborate with the theater director to stage productions, and ensure a positive and inclusive environment that fosters camper growth during the camp program.

Manage onboarding, activation, and retention for high-value LeagueApps accounts. Lead ramping, training, product adoption, churn risk mitigation, renewals, and cross-functional advocacy while using Gainsight, Zendesk, Jira, and Salesforce to track engagement and drive customer success.

Manages effectiveness of national in-kind resource accounts to support Make-A-Wish chapters, collaborating with teams to enhance operational efficiency and wish growth.

The Customer Service Representative assists YMCA members by answering inquiries, processing memberships, resolving issues, and ensuring satisfaction.

The Partnership Manager oversees relationships with healthcare organizations, managing the lifecycle from onboarding to engagement and reporting, ensuring partner satisfaction and program growth.

The Senior Technical Account Manager leads technical strategies for enterprise customers, manages complex integrations, ensures system reliability, and mentors junior team members, all within critical emergency response contexts.