Top Social Impact Customer Success & Experience Jobs in Boston, MA

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

The Senior Collections Specialist will assist borrowers in overcoming financial challenges through effective negotiation and personalized solutions while achieving performance metrics in collections.

Act as the primary technical partner for assigned law enforcement agencies: manage deployments, troubleshoot escalations, drive adoption, deliver training, enable data/reporting (Power BI/SQL), and advocate customer needs across Product, Engineering, Support, and Services to ensure operational success and CJIS-compliant handling of sensitive information.

As a Studio Learning and Development Intern, you'll produce online learning content, operate studio equipment, edit videos using software, and support project organization. This role offers hands-on experience in video production and instructional design.

The Head of Partner Account Management will oversee the success and sustainability of school partners, develop coaching systems, and lead a team to support school leaders in their operational and strategic needs.

The Tier 2 Support Representative will troubleshoot complex customer inquiries, ensuring high-quality support and collaboration with various teams to enhance customer experience.

The Special Education Aide supports students requiring additional assistance in classroom settings, helping with instruction, behavioral strategies, and fostering social interactions to ensure academic success.

Instructors collaborate to teach high school students in various subjects, create engaging lessons, and support student projects during summer programs.