Top Edtech Customer Success & Experience Jobs in Boston, MA

The Director of Strategic Partnerships will lead the partner ecosystem strategy, optimizing operations, scaling relationships, and driving revenue growth. This role involves leading a team, enhancing partner experiences, and improving metrics across the partnership framework while ensuring alignment with sales and product teams.

The SME will design an AI for Project Management curriculum, create engaging content, and inspire learners on applying AI tools effectively in project management.

The Instructional Designer I is responsible for producing online courses, coordinating development activities, and collaborating within a diverse team to innovate educational solutions.

The Director, Strategic Accounts & Customer Success manages key accounts, focusing on client retention and growth through tailored strategies and collaboration with educational institutions.

The Customer Success Manager will enhance customer satisfaction through tailored plans, managing accounts, fostering relationships, and promoting solution adoption, while also driving growth opportunities within customer accounts.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

The Senior Customer Success Manager will manage key customer relationships, ensure customer satisfaction, identify growth opportunities, and act as a liaison between customers and Instructure's teams.

As a Partner Success Manager, you will manage relationships with college partners, drive product adoption, and ensure partner success through data-driven insights and strategic engagement.

The role involves reviewing and improving machine-translated educational materials for accuracy and clarity in Spanish, ensuring alignment with style and tone.

Responsible for facilitating technical integrations for educational products, providing onboarding support, troubleshooting issues, and collaborating with stakeholders to improve system performance.