Top Artificial Intelligence Customer Success Jobs in Boston, MA

The Customer Success Manager will manage relationships with enterprise customers, aiding in their success and optimizing their use of the FourKites platform while identifying upsell opportunities.

The Senior Customer Programs Manager will design and lead customer advocacy programs, manage cross-functional projects, and improve customer experiences through various tools and initiatives.

Lead a team of customer support agents, manage initiatives to enhance customer experience, and resolve escalated customer issues while advocating for client needs.

The Customer Success Support Specialist is responsible for assisting SMB customers with support issues, managing onboarding, and collaborating with teams to enhance the customer experience through effective communication and problem-solving skills.

Support Engineer responsible for resolving technical issues, providing client support, managing inquiries, and collaborating with teams to ensure customer success on the ArchFX platform.

Solution Engineers build and optimize AI solutions for clients, focusing on collaboration and customer-centric delivery in data science implementations.

Oversee a team of Strategic Customer Success Managers to ensure retention and upsell targets are met for high-value accounts while leveraging data for client advocacy and internal collaboration.

The Lead Fraud Operations Analyst conducts complex fraud investigations, optimizes procedures, performs root-cause analyses, and trains support teams on verification methods.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

The Global Head of Support leads a team to enhance customer support and satisfaction in a B2B SaaS environment, utilizing data-driven strategies and collaboration with cross-functional teams.