Vice President, Security Solutions Customer Enablement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Security Solutions Customer Enablement
Our Purpose
At Mastercard, we power economies and empower people in 200+ countries and territories worldwide. Together with our customers, we are building a sustainable economy where everyone can prosper. We help make transactions secure, simple, smart, and accessible through innovative security, fraud, identity, cybersecurity, and decisioning solutions.
Role Overview
Mastercard is seeking a highly strategic, customer-facing to serve as Vice President, Customer Enablement for Security Solutions. This leader will be responsible for designing, building, and managing Mastercard's executive customer engagement strategy across Security Solutions, creating forums that strengthen customer relationships, accelerate innovation, and inform product and commercial priorities.
The VP, Customer Enablement will lead the development and execution of customer councils, executive advisory boards, industry forums, client roundtables, innovation workshops, and other strategic engagement programs. Acting as an ambassador for Security Solutions, this role will engage directly with CISOs, Chief Risk Officers, Chief Fraud Officers, Chief Digital Officers, Chief Product Officers, and other senior client leaders.
This role requires a unique blend of executive presence, subject matter expertise, program leadership, strategic influence, and customer-centric thinking. The successful candidate will serve as a trusted advisor to customers while influencing product strategy, go-to-market priorities, thought leadership, and long-term growth opportunities across Mastercard's Security Solutions portfolio.
Key Responsibilities
Executive Customer Enablement • Develop and lead a global customer engagement strategy for Security Solutions.• Build trusted relationships with senior executives across Mastercard's most strategic customers.• Serve as a senior representative of Mastercard at customer meetings, executive briefings, industry events, and advisory forums.• Establish Mastercard as a trusted advisor on fraud, identity, cybersecurity, digital trust, AI risk, and emerging threats.• Partner with regional teams to deepen executive relationships and support strategic account growth.
Customer Councils & Advisory Boards• Design and manage a portfolio of customer councils across key Security Solutions domains and buyer centers.• Create executive advisory boards that provide direct feedback on product strategy, innovation priorities, and market trends.• Develop annual council strategies, agendas, governance models, success metrics, and executive sponsorship frameworks.• Facilitate meaningful peer-to-peer collaboration among customers while positioning Mastercard as a thought leader.• Ensure customer insights are translated into actionable recommendations for product, engineering, sales, and services teams.
Customer Forums & Industry Events• Build a repeatable, scalable framework for customer forums, executive roundtables, innovation summits, and leadership events.• Lead content development and program management for flagship customer engagement events.• Coordinate speakers, executive participation, customer communications, and follow-up actions.• Partner with Marketing, Product, Sales, Customer Success, and Communications teams to maximize customer impact and business outcomes.
Strategic Customer Advocacy• Establish formal mechanisms to gather, prioritize, synthesize, and communicate customer feedback across the organization.• Identify emerging customer needs, market shifts, competitive trends, and innovation opportunities.• Provide leadership with actionable recommendations that influence product roadmaps and commercialization strategies.• Create closed-loop feedback processes that demonstrate responsiveness and strengthen customer trust.
Cross-Functional Leadership• Operate as the central coordinator across Security Solutions business lines, Product, Commercialization, Regional Services, Marketing, Customer Success, Recorded Future, Cybersecurity Solutions, Fraud & Decisioning Solutions, and Identity Solutions.• Align senior stakeholders around engagement priorities and customer outcomes.• Drive execution through influence in a highly matrixed global organization.• Establish consistent governance, reporting, and success metrics for customer engagement programs.
Thought Leadership• Develop executive-level perspectives on fraud, identity, cybersecurity, decision intelligence, digital trust, AI, and emerging risks.• Represent Mastercard in external forums, conferences, executive councils, and customer advisory programs.• Create content and messaging that elevates Mastercard's position as a leader in trust, security, and innovation.• Support strategic speaking opportunities for Security Solutions leadership.
Qualifications
Experience• Experience in product strategy, cybersecurity, fraud, identity, payments, consulting, technology, or adjacent industries.• Proven success engaging senior customer executives and influencing strategic decisions.• Experience building and operating executive councils, advisory boards, customer forums, industry events, or similar engagement programs.• Strong track record leading large-scale cross-functional initiatives in global organizations.• Experience managing executive stakeholders and navigating complex matrix organizations.• Payments, financial services, cybersecurity, fraud, or technology industry experience strongly preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/04/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.
Pay Ranges
Boston, Massachusetts: $235,000 - $375,000 USD