UXD Chapter Lead, Mobile Channel

We’re looking for a Mobile User Experience Design Chapter Leader to lead design for our Flagship Mobile Channel. The person is passionate about our mission to reimagine how everyday Americans save and spend their money. As a Chapter Lead, you are dedicated to helping a design team grow and develop in their knowledge area and ensure alignment on the “how” of the work they perform. You are a strategic partner to the Mobile Channel Lead and other business partners. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge. 

Some key responsibilities: 

• Supporting key UX organizational objectives and acting as a change agent to drive significant transformation across product teams 

• Identifying and developing strategic mobile design opportunities to drive product and business strategies 

• Collaborating across functions to make pragmatic decisions to increase our speed to market while upholding the quality of the experience so that teams can build towards a better future 

• Aligning work of individual teams to broader customer journeys 

• Bringing a solution-focused mentality that deliberates and debates challenges in a positive way that gains alignment with others 

• Leading design sprints and similar activities for high-priority pivotal initiatives 

• Developing and nurturing the professional development and growth of a team of mobile designers 

The Expertise and Skills You Bring 

• 10+ years of UX design management experience, including skills in coaching design teams to their highest potential 

• Experience identifying and acquiring talent needs; and resource planning across large organizations 

• Unwavering curiosity to ask why and dig deeper to understand the root causes of any ambiguous customer problem 

• Intellectual humility that allows you to see beyond cognitive biases and take in multiple perspectives 

• A strong presenter and communicator that brings the future vision to life and motivates people to do outstanding work 

• Familiarity with the value of design systems, understand reuse and scale, and know when to contribute to make them better 

• You continuously improve and encourage an agile way of working 

• You have foundation of technical development (software engineering) and architecture of digital products 

• You understand at the core of a strong team is trust, adaptability and resilience. 

• You have a powerful impulse to improve existing designs, invent new experiences, and perform better than our competition 

Additional requirements specific to the Mobile Channel role 

Mobile expertise 

• Firm understanding of the mobile landscape and native mobile best-practices 

• Proven ability to lead and mentor a team of native mobile designers 

Established leader 

• Has effectively led large scale change initiatives, showing ability to be a catalyst for change 

• Strategic thinker who can drive a data-driven future-state vision while delivering on near-term KPIs   

• Successful history of demonstrating strategic partnership to the business and bringing the business strategy to life through experiences 

• Relationship builder / unifier who can successfully navigate the needs of multiple stakeholder groups 

Channel mindset 

• Demonstrates a channel mindset -- thinks beyond one channel and considers our full ecosystem of channels and capabilities  

The Team 

This role supports Personal Investing at Fidelity, a group that helps a wide array of customers with services like wealth management, retirement planning, brokerage services, workplace plan administration, college savings, and financial planning and engagement programs. This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.