Instructional Designer

Our Opportunity:
Are you an Instructional Designer with a passion for creating training? Do you have a foundational knowledge and a passion for learning and creating topic and task level lessons? If you are enthusiastic about customer service and driving learner skills in this area, then the Talent Development team is looking for you! We are seeking an Instructional Designer to focus on building lessons, topics, and subtopics, for multiple training programs and initiatives in the Chewy Talent Development space. We are searching for an individual with a solid foundational background in customer-focused training development, as well as the ability to use design skills for Instructor Led Training and e-learning. The training you develop will directly impact the team's ability to deliver results while driving significant improvements to customer satisfaction, all while living Chewy's Operating Principles. You will have an opportunity to collaborate with Chewy learning teams and business partners to drive the topic level design and curriculum with guidance from a Sr. Instructional Designer.
What you'll do:

• Design and develop blended learning content for programs and projects that support the Chewy Corporate Enterprise space
• Develop and evangelize standard methodologies in training and performance improvement processes
• Work closely with Subject Matter Experts (SMEs) to identify key information and use that information to build learning objects
• Write training-related assessments in an electronically delivered medium to meet the objectives as defined by the design documents
• Work with and help maintain core new hire training components
• Project manage curriculum development efforts

What you'll need:

• Bachelor's degree or certification in Performance Technology, Instructional Design, Adult Learning, and/or teaching
• 3+ years of experience in Learning and Development or Instructional Design
• Proven Instructional Design skills, including writing learning objectives in content, building design documents, and authoring content from scratch
• Multimedia Development experience, including eLearning authoring (Articulate Storyline, Articulate Rise, Evolve, Adapt, or Elucidat), animation (Vyond, Adobe Animate, or Adobe After Effects), video (Adobe Premiere or Camtasia), and graphic design (Adobe Photoshop or Adobe Illustrator)
• Learner Experience Design skills including visual design, usability, interactive design, and accessibility
• Strong project management skills across multiple strategic and tactical projects
• Strong interest and dedication to learner satisfaction and delivering world class customer service
• Proven Microsoft Office skills, including Word, PowerPoint, and Excel
• Experience working with style guides and following style standards, ensuring consistency and standards
• Ability to communicate effectively in a team and take on big challenges that may be ambiguous (How you accomplish your work is as important as the results you get in this collaborative team environment.)
• For consideration, please include a link to your portfolio on your resume

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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