Teleresearch Associate

Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences to improve our clients’ business performance. Recognized for delivering innovative B2B and B2C solutions and exceptional service for more than five decades, our global team is dedicated to helping businesses and nonprofits of all sizes thrive.  We are currently seeking a Teleresearch Associate.

We are looking for dynamic and innovative individuals ready to jump start their career! The Teleresearch Associate will join our work from home team of employees. The primary responsibility of our teammates is to collect, verify and update businesses information by phone. We use a scripted call structure to collect items such as, company name, address, employee size, key personnel, lines of business, and other pertinent information. Our average call time is less than a minute, so we are looking for individuals that are professional with an upbeat tone.

Essential Job Functions: *

1. Conduct a short, scripted phone interview with via our auto-dialer to companies across the country to verify and gather their basic business information (Business name, address, employee size and line of business, etc.).
2. Use basic computer skills to enter the gathered information into our database.
3. Maintain 99% accuracy rate while meeting company standards for production.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

1. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Ability to efficiently communicate with business contacts by phone in an accurate and professional manner
2. Knowledge of basic customer service practices and techniques
3. Basic computer knowledge
4. Attention to detail
5. Enter what you hear accurately
6. Ability to work independently, from home, while supporting team goals

Education, Experience, and Certification: *

1. High School Diploma or equivalent is required
2. Call Center or customer service experience preferred