IT Engineer

BNMC has been serving the Boston Metro and across the North East since 1991, providing IT Support such as technical helpdesk support, computer support and consulting to small and mid size businesses as well as K-12 schools, higher education and local or state government and non profit organizations. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

The Company's leadership, engineering, sales and service teams consist of experienced technical staff certified by today's leading information technology firms including Microsoft, Dell EMC, HPE Aruba, Citrix, VMware, Lenovo, SonicWALL, Fortinet, Cisco, McAfee, Unitrends, Datto, Kaseya and Symantec as well as several CyberSecurity certificates.

Job Description: 

IT Engineer

Responsibilities: The IT Engineer will be responsible for technical support and IT services at existing and new customers.  The IT Engineer will be the primary engineer for our managed services customers. Day-to-day responsibilities include responding to reactive Help Desk support tickets for desktop, server, and networking issues, performing Networking Administration tasks both remotely and on-site at the customer, and serving as the primary technical point of contact for the user base at our customers.

Required Technical Skills:

• Proficiency with Microsoft server and desktop operating systems.
• Experience managing and administering Microsoft Windows enterprise application servers, including:
  • Office 365
  • Active Directory
  • back-office enterprise systems
• Cloud computing knowledge
• Azure and AWS experience
• Security management of systems
• Experience with EDR and MDR
• Familiarity with Microsoft Remote Desktop Services (Terminal Services).
• Experience with:
  • Remote VPN and firewall technologies (e.g., Cisco, SonicWALL, Fortinet).
  • Security and backup/disaster recovery (DR) management tools such as:
• Good knowledge about Networking (TCP/IP, DNS, DHCP..)
• VMWare and Hyper-V experience
• Experience with Managed Services or a Managed Service Provider (MSP).

Preferred Skills and Certifications: 

• Vendor certification and knowledge of at least one network operating system (LAN and WAN) and Microsoft enterprise systems.

Qualifications:

• A minimum of 5 years of experience in the IT field.
• Certification on network connectivity devices (Firewalls, Switches, AP..)
• Prior consulting or managed services experience.
• Familiarity with ConnectWise or N-Able / Kaseya is a plus. 

Ideal Candidate Attributes:

• Self-starter with a consulting mentality (ability to solve problems in unfamiliar environments).
• Patient and customer-focused demeanor.
• Strong problem-solving skills and adaptability in diverse company environments.
• Team player
• Go getter
• Able to multi-task

BNMC (Bredy Network Management LLC), a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. BNMC (Bredy Network Management LLC) recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.