IT Systems Engineer

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

OpenGov is seeking a skilled and motivated IT Systems Engineer to join our growing IT organization. In this role, you will help drive the development of access controls, enterprise application integrations, and IT support initiatives. You’ll serve as both a functional and technical contributor, partnering closely with application owners and end users to design scalable, secure, and effective solutions to complex business challenges.

The ideal candidate is a problem solver who thrives in a fast-paced environment, excels at cross-functional collaboration, and brings a strong technical foundation in modern IT systems, automation, and security practices. As OpenGov continues to scale, you will play a key role in building systems and processes that grow with the organization and support its evolving needs.
Note: This role is in office 4-5 days a week and will require some in person technical support

• Design and implement integrations between enterprise applications and third-party services using event-driven workflows and APIs - particularly for Identity and Access Management (IAM), business systems, SSO, and email infrastructure.

• Own and continuously improve the technical portions of onboarding and offboarding processes for internal users, ensuring completeness, consistency, and security.

• Develop automated workflows and scripts for key business processes such as employee life cycle, asset lifecycle management, and systems monitors and alerting.

• Define, implement, and manage access controls across cloud-based and on-prem systems, ensuring appropriate least-privilege enforcement.

• Support core IT infrastructure by monitoring systems, resolving incidents, and maintaining availability across services.

• Create and enforce Self-Service access policies and system customizations to streamline IT operations.

• Provide Tier 2 support for escalated IT issues, including incident diagnosis and resolution.

• Author and maintain technical documentation, SOPs, and internal knowledge base articles to support operational continuity and knowledge sharing.

• Minimum of 5 years of experience in IT systems engineering, enterprise IT, or related field.

• Self-motivated, creative, results-driven, solution-oriented, driven to succeed. Able to work around ‘blockers’ with teams and come up with long-term solutions, as well as creative workarounds where necessary.

• High level of accuracy and attention to detail.

• Working knowledge of at least one scripting language like Python or other languages (e.g., Bash, PowerShell) to automate routine tasks, improve system workflows, and integrate disparate systems.

• Experience with IT help desk ticketing systems such as Zendesk or Jira Service management.

• Familiarity with some or all of the following APIs, MDM, AWS, Okta, Workato, Github, Atlassian Suite, Google Workspaces, Windows, and macOS.

• Organized and can manage multiple projects that meet the needs of multiple stakeholders within the organization

• Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.

• Ability to learn new systems and technology quickly.

• Crisp written communication and verbal communication skills

• BA/BS degree in Information Technology, Business, Computer Science, or other related fields

$104k - $110k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match (USA only)

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches