Supervise and develop an inland delivery team managing intermodal container transportation by rail, truck, barge, and vessel. Ensure cost-effective routing, timely work-order completion, cargo release, customs processes, KPI performance, customer and vendor resolution, regulatory compliance, claims documentation, and container dwell reduction. Manage personnel actions, training, vendor evaluations, CRM productivity, system UAT, and project support.
Lead, coach and develop a team of coordinators responsible for the Inland Delivery Team with an aim to create exceptional customer experiences related to inland shipments while fostering strong partnerships with our vendors.
Responsibilities- Proactive mindset and collaborative approach to daily tasks
- Responsible for the timely and cost-efficient transport of containers by rail, truck, barge and feeder vessel to/from locations within the area of operation
- Guides, coaches, and supports the Inland Delivery department including hiring, firing, annual reviews, approving overtime and vacation and individual coaching and
development. - Reviews weekly KPIs and analysis information to improve overall customer service and operations and meet required KPIs, company targets
- Makes certain that proper routings are used to ensure the most cost-effective intermodal operation
- Monitors and verifies work orders are performed in requested time frame
- Research and provide documentation for all matters relating to intermodal cargo claims
- Responsible for compliance with all related laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargoes
- Accountable for problem resolution with customers, vendors, and other offices within the company
- Approve and transfer all work orders exceeding coordinator authorization
- Provides training for staff on new systems, regulations, and requirements
- Quotes inland rates for intermodal, out-of-gauge, special equipment, and heavyweight transports
- Prepares vendor evaluations per Hapag-Lloyd quality manuals, and monitors vendor service levels
- Deals directly with customers regarding inland related issues, container information or
routing of cargo - Facilitates the release of cargo including clearance for in-bound moves, customs
clearance in Terminal systems, notification of Customs for cargo ordered to General Order
and filing Customs entry for empty containers - Arranges Mini Land Bridge transportation and bookings on carriage; in conjunction with GSC team as necessary.
- Prepares cargo release, issues delivery orders and support customers with proper information and processes; in conjunction with GSC team as necessary
- Lead & steer team to ensure daily CRM case handling, review productivity.
- Work with multiple depts to investigate root cause of errors, to reduce additional cost
- Work to avoid dwelling of units, cargo abandoned, going into GO
- Ensure daily tracking of dwelling containers, follow-up with customers on requirements for timely release, avoiding storage costs.
- Makes certain that all departmental and functional training requirements are fulfilled.
- Ensures consistent application of Hapag-Lloyd policies to all personnel actions
- Acts as the Superuser for team. Assist with all UAT
- Subject expert for any Projects as required by Management
- Associate degree and a minimum of 3 years of experience in the Maritime Industry or the equivalent combination of education and experience.
- Possesses specialized knowledge of 3 or more years within all principles of the Operations function.
- Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location.
- Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
- Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.)
- Proficient in Salesforce and QlikView and other software appropriate to work demands.
This position is in the United States and requires eligibility to work in the United States and completion of the employment eligibility form required under federal law
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads enterprise data and analytics strategy, architecture, modernization, and delivery across cloud and on-premises environments. Oversees data platforms, engineering, integration, governance, quality, lineage, security, and compliance. Partners with executives to define roadmaps and investments, manages cross-functional teams and vendors, enables AI/ML capabilities, and mentors data professionals while driving scalable, trusted data solutions and measurable business outcomes.
Top Skills:
AgileSparkAzure Data PlatformCloud ComputingData GovernanceData LakesData LineageData WarehousingDatabricksMaster Data ManagementMetadata ManagementAzurePythonSQL
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Develops and maintains Access databases, SQL reports, Cognos and Power BI dashboards, SharePoint solutions, and operational workflows. Analyzes transactional, financial, staffing, productivity, and performance metrics; validates data; creates projections and regulatory reports; and presents findings to senior leadership. Partners with stakeholders and IT to gather requirements, improve processes, automate workflows, ensure data integrity, and support compliance and business operations.
Top Skills:
AlteryxCognosETLInfopathMicrosoft AccessPower BIPowerPointRSASSharepointSpssSQLSQL ServerSsisVBA
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Reviews medical insurance applications for group life and disability coverage, researches medical conditions and medications, orders additional medical documentation, and applies underwriting guidelines to approve, deny, or pend cases. Maintains quality and consistency across cases while communicating clearly, using multiple systems, incorporating feedback, and applying clinical expertise to business underwriting decisions.
Top Skills:
Ai ToolsExcelMS OfficeMicrosoft Word
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
