Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.
We’re looking to hire a Strategic Deployment Manager to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods!
As a member of our Enterprise Informatics team, you’ll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long term successful adoption. By serving as the bi-directional voice for these customers, you’ll also help drive future product development strategy.
Click here for more information about how the Schrödinger Platform is helping shape the future of collaborative therapeutic design.
Who will love this job:
- A pharmaceutical enterprise software technology expert who understands industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership to drive change management and new software adoption
- A scientist who thrives in project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!)
- An effective communicator with excellent organizational skills
- A customer-service oriented deployment manager who’s passionate about helping drive user success
What you’ll do:
Customer Development & Success
- Manage LiveDesign implementation projects end-to-end, from early-stage discovery through deployment, training, and sustained adoption
- Serve as the primary contact for existing accounts, providing responsive support including inquiry resolution, feature utilization guidance, and consultative advice
- Conduct regular usage monitoring, synthesize customer feedback, and share actionable insights internally to inform product improvement and roadmap decisions
Pre-Sales Activities
- Identify and prioritize target accounts within the pharmaceutical and biotech sectors; design strategic engagement approaches tailored to each
- Plan and execute high-impact value demonstration activities including workshops, seminars, and on-site meetings
- Lead support Proof of Concept (PoC) engagements with prospective customers, ensuring clear value demonstration and successful execution
Cross-Functional Collaboration
- Partner with Account Managers, Application Scientists, Solution Architects, and the Education Team to drive account growth and platform adoption
- Work closely with Product Management and Engineering to represent real-world customer needs and influence the LiveDesign product roadmap
A Day in the Life of an Strategic Deployment Manager:
A typical day involves balancing multiple concurrent responsibilities across different phases of the customer lifecycle.
- Pre-Sales: Lead a scoping call with a potential new customer in preparation for a demo to showcase how LiveDesign addresses their key needs
- Deployment: Serve as a project manager, leading calls between internal and external technical teams to resolve current deployment issues and develop plans for longer-term improvements to the customers LiveDesign deployment, such as data integration configuration or troubleshooting SSO
- Support: Triage incoming support tickets, replying to end users and relaying product feedback to the relevant internal teams
- Long-Term Customer Success: Host an "Office Hours" session to walk end-users through solutions to their specific problems and questions. This may lead to identifying new issues that need to be brought to the Product team’s attention through ticket creation
- Strategic Work: Attend an internal product call workflow meeting to review user stories or track feature delivery
What you should have:
- BSc in a life science (MSc or PhD preferred)
- At least three years of experience in a life sciences field related to drug discovery
- Experience with computational chemistry or cheminformatics in a research setting
- Experience in leading or coordinating a software project (deployment, adoption, feedback loop)
Pay and perks:
Schrödinger understands it’s people that make a company great. Because of this, we’re prepared to offer a competitive salary, equity-based compensation, and a wide range of benefits that include healthcare (with dental and vision), a 401k, pre-tax commuter benefits, a flexible work schedule, and a parental leave program. We have a company culture that is relaxed but engaged, and over a month of paid vacation time. Our Administrative and Human Resources departments also plan a myriad of fun company-wide events. Schrödinger is honored to have been included in Crain's New York Best Places to Work, BuiltIn's NYC Best Place to Work, and Newsweek's list of America's 100 Most Loved Workplaces.
Estimated base salary range: $100,000 - $160,000. Actual compensation package is dependent on a number of factors, including, for example, experience, education, degrees held, market data, and business needs. If you have any questions regarding the compensation for this role, do not hesitate to reach out to a member of our Strategic Growth team.
Sound exciting? Apply today and join us!
As an equal opportunity employer, Schrödinger hires outstanding individuals into every position in the company. People who work with us have a high degree of engagement, a commitment to working effectively in teams, and a passion for the company's mission. We place the highest value on creating a safe environment where our employees can grow and contribute, and refuse to discriminate on the basis of race, color, religious belief, sex, age, disability, national origin, alienage or citizenship status, marital status, partnership status, caregiver status, sexual and reproductive health decisions, gender identity or expression, sexual orientation, or any other protected characteristic. To us, "diversity" isn't just a buzzword, but an important element of our core principles and key business practices. We believe that diverse companies innovate better and think more creatively than homogenous ones because they take into account a wide range of viewpoints. For us, greater diversity doesn't mean better headlines or public images - it means increased adaptability and profitability.
Schrödinger, Inc. Cambridge, Massachusetts, USA Office
Schrödinger, Inc. Boston Office Office
222 3rd St, Cambridge, MA, United States
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