Sr Supply Chain Operations Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This role requires working on-site five days per week. Remote and hybrid work arrangements are not available for this position. T-Mobile is unable to sponsor a work visa for this role.*
Job Overview
The Sr. Supply Chain Operations Manager at T-Mobile leads complex, end-to-end network equipment supply chain operations, covering both forward flows (planning, inbound logistics, warehousing, staging/kitting, fulfillment, and deployment readiness) and reverse flows (returns, RMA coordination, repair/refurbishment, redeployment, and disposition). This role owns execution across multiple operational domains and third-party partners that support network build, upgrade, and maintenance activities. As a senior operational lead, the role independently manages high-impact issues, escalations, and risk mitigation across forward and reverse flows. The role also drives sustained improvements in service, cost-to-serve, inventory integrity, and asset utilization, while advancing the adoption of systems, tools, and scalable operating practices. Success is measured by reliable network readiness, reduced operational risk, and consistent delivery against SLA, cost, and quality targets.

Job Responsibilities:

• Own execution across one or more aspects of network supply chain operations, ensuring integrated performance across planning, inbound logistics, warehousing, staging/kitting, fulfillment, critical spares readiness, returns, repair/refurbishment, redeployment, and disposition of network equipment.
• Provide senior operational ownership of third-party logistics, repair, and disposition partners. Govern performance at external facilities, drive SLA adherence, and resolve execution gaps across forward and reverse operations.
• Independently lead resolution of complex, cross-functional issues and escalations impacting network readiness, inventory accuracy, cycle time, cost, or service risk. Drive root-cause analysis and corrective/preventive actions.
• Drive continuous improvement in processes, vendor performance, and cost outcomes. Lead implementation and stabilization of new or enhanced systems and tools such as WMS/ERP integrations, asset tracking, and performance analytics, to improve visibility and control.
• Develop and present operational insights, risks, and improvement outcomes to senior leadership. Translate performance data into clear recommendations that support network and supply chain decisions.
• Lead and support short- and long-term initiatives, including special projects, onboarding of new suppliers or capabilities, and forward and reverse supply chain transformation efforts aligned to evolving network demand.

Required Qualifications:

Education & Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent
• 7-10 years managing supply chain operations including planning, materials management, and logistics in a large organization
• 4-7 years using data analytics tools for supply chain optimization and presenting insights to executive leadership

Skills:

• Advanced Microsoft Excel
• Data Analysis
• Cross Fucntional Leadership
• Inventory Management
• Problem Solving
• Project Management
• Strategic Thinking
• Supply Chain Management (SCM)
• Vendor Management

Preferred Qualifications:

Education & Experience:

• Acceptable areas of study include Business, Supply Chain, Engineering, Industrial Management or related field
• 4-7 years of experience in vendor and third-party logistics management, including negotiation and strategic partnership development

Skills:

• Change Management
• Negotiation
• Reverse Logistics
• Root Cause Analysis
• WMS/ERP Systems

Licenses and Certifications:

• Certified Supply Chain Professional (CSCP)
• Certified in Production and Inventory Management (CPIM)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The base salary range for this role in Flower Mound, TX is $96,200 - $130,200

Total Target Cash Earnings Opportunity: $97,635 - $176,180

National Base Pay Range: $84,900 - $153,200

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ374442¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.