Sr. Manager, Legal Operations

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

The Opportunity: Lead the Legal Operations function for a Fortune 80 in-house legal department

At TJX, you'll find the energy of a fast-paced, global retailer combined with the opportunity to make a meaningful impact. As our Legal Department continues to evolve and expand, we are seeking a highly strategic and operationally focused Senior Manager, Legal Operations to lead efforts to refine and optimize how legal services are delivered across the organization.

This is an exciting role for a seasoned legal operations professional to partner with legal leadership, drive innovation, optimize technology and processes, and help shape the future operating model of a dynamic in-house legal function. It is a hybrid position which requires a minimum of 2 days per week in our Framingham, MA headquarters.                                                                    

What You'll Do:

As Senior Manager, Legal Operations, you will be a trusted partner to Legal leadership, responsible for enabling attorneys and legal professionals to operate more efficiently, strategically, and cost-effectively. You will lead initiatives spanning technology, analytics, process improvement, vendor management, and department operations while helping define and execute the Legal Department's long-term operations roadmap.

• Lead the evaluation, implementation, optimization, and ongoing management of technology platforms, including matter management, workflow automation, document and knowledge management, e-billing, e-discovery, invoicing, budgeting, and AI-enabled solutions.
• Identify opportunities to leverage enterprise technologies and emerging tools to enhance Legal Department effectiveness and scalability.
• Serve as the primary liaison between Legal and IT partners, ensuring successful implementation, governance, and support of legal technologies.
• Develop recommendations that align technology investments with strategic legal operations priorities and future business needs.

• Initially build and oversee automated reporting, dashboards, and key performance metrics that support leadership decision-making.
• Monitor and analyze legal spend, including outside counsel costs, consulting services, staff augmentation, budgets, forecasts, and accruals.
• Develop metrics and reporting around workload volume, turnaround times, resource utilization, and operational bottlenecks.
• Provide actionable insights and regular business reviews to Legal Department and senior leadership. 

• Identify and implement opportunities to streamline workflows, improve service delivery, and increase visibility into legal work and resource allocation.
• Support the development and maintenance of legal knowledge management resources, including templates, clause libraries, playbooks, policies, and training materials.
• Partner with cross-functional stakeholders to enhance legal intake, triage, and service delivery processes.
• Drive workflow standardization, automation initiatives, and client self-service solutions where appropriate.
• Support department-wide transformation initiatives, continuous improvement programs, and related change management activities.

• Oversee key operational activities, including new Associate onboarding, vendor onboarding, access management, records management, retention programs, and legal subscriptions.
• Support law firm and vendor management activities, including engagement terms, billing guidelines, renewals, and rate structure consistency.
• Support initiatives to communicate with business stakeholders across the organization.
• Develop and coordinate department communications, newsletters, meetings, summits, and other engagement initiatives that strengthen collaboration and community across the Legal organization.

• Bachelor's degree required or equivalent professional experience.

• Minimum of 10+ years of progressive experience in legal operations, legal project management, or a related field within a large corporate legal department.

• Demonstrated experience implementing, administering, and optimizing legal technology platforms and solutions.

• Strong background in legal spend management, including outside counsel management, budgeting, forecasting, accruals, and invoice review processes.

• Experience reviewing, negotiating, and managing commercial and vendor agreements.

• Proficiency with Microsoft Office applications.

• Advanced legal or business education is a plus.

• Professional certifications such as CLOC, PMP, Legal Operations, Contract Management, or similar credentials are preferred.

• Possesses operational discipline with strategic vision.
• Highly organized, analytical, and process oriented.
• Proactive, pragmatic, and solution focused.
• Strong collaborator who can build relationships and influence across functions and levels.
• Comfortable leading change and driving adoption of new processes and technologies.
• Skilled at balancing strategic priorities with hands-on execution.
• Demonstrates exceptional judgment, integrity, and discretion.
• Comfortable and capable of presenting to all levels including Sr. Executives.
• Ability to analyze and translate complex data into actionable business insights.
• Adaptable, curious, and eager to continuously learn and improve.

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