Sr Digital Marketing Operations Specialist

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

This is an exciting time to join the team at BJ’s Wholesale Club!  We are currently seeking a Senior Specialist for our Digital Marketing Operations team. This role drives significant business results by crafting key priority stories using Adobe Campaign Classic (ACC) and other programs to deliver personalized customer communications. 

A successful candidate has a passion for flawless execution, a natural curiosity to provide the best member experience, and the ability to be flexible with a can-do attitude in a fast paced, evolving environment.  This person has a drive to deliver on business needs while protecting and nurturing the Member journey.  Using their strong expertise in ACC and other Email tools used to enable communications across Email and SMS, this role works closely with the Adobe Specialist to start workflows and testing plans in Adobe Campaign and will report into the Senior Digital Marketing Operations Manager. 

Key Responsibilities:

Key responsibilities include but are not limited to:

• Enables innovation with the current tech stack to produce strong KPIs and meet the needs of key stakeholders
• Able to independently build automations, develop member journey workflows and use Adobe Campaign expertise to integrate with third party systems such as Movable Ink and Litmus.
• Develops solutions to campaigns that require a more complex Workflow and shares this information to the Specialist to execute
• Establishes strong relationships with external teams to manage roadblocks independently
• Participates in problem solving until the job has completed successfully
• Understands reporting and can analyze the data to problem solve and seek out new opportunities
• Develops credibility amongst cross functional partners and becomes the valued and trusted source to implement personalization requests

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Systems, or related technical field.
• 5+ years of experience integrating and supporting enterprise Email/SMS platforms such as Salesforce Marketing Cloud, Adobe Campaign, or similar.
• Experience in designing and maintaining data pipelines for syncing customer profiles, events, and catalog data into messaging platforms.
• Familiarity with ETL tools and scripting languages for custom data transformations and automations.
• Extreme attention to detail and ability to handle competing deadlines and rush requests while managing multiple campaigns at the same time
• Self-starter and successful problem solver to identify and develop solutions within the Adobe product suite and any other personalization tools used with Email and SMS communications
• Excellent communication skills to update key stakeholders on progress
• Experience creating, managing, maintaining automatically triggered and one-time launch campaigns
• Ability to work extended times especially during some weekends and holidays

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.