Specialist, Deal Desk

Ready to be a Titan?
At ServiceTitan, our Revenue Operations team powers the business forward by diving into the details of how we acquire, support, and grow customers every day. We are a collaborative and data-driven group that influences the entire customer journey—from Marketing to Customer Success. Together, we’re passionate about helping small businesses scale in smarter, more efficient ways.

We’re looking for a Specialist, Deal Desk to support our Enterprise Sales organization. This individual contributor role is critical in structuring complex, non-standard deals, driving deal velocity, and ensuring accurate and compliant execution of contracts. You will partner closely with cross-functional teams including Sales, Legal, Finance, and Customer Success to facilitate strategic deals that meet business objectives while mitigating risk.

What you'll do:

• Partner with Sales, Legal, and Finance to support complex deal structuring and execution for Enterprise opportunities.

• Draft contracts and collaborate on redline negotiations, ensuring alignment with internal policies and customer requirements.

• Ensure the efficient and accurate progression of deals through the full quote-to-close lifecycle, including approvals, documentation, and booking.

• Review quotes and contract terms for compliance with company policies, providing feedback or routing for appropriate approvals as needed.

• Collaborate with FP&A and Revenue Accounting to ensure alignment with revenue recognition standards.

• Leverage CPQ and other contract management tools to manage quotes and streamline workflows.

• Provide deal-specific guidance and serve as a key point of contact for deal-related inquiries and escalations.

• Manage sales contract amendments such as renewals, mergers and acquisitions, and franchise agreements. Have a strong understanding of contract and order objects.

• Participate in cross-functional initiatives focused on improving processes, reducing cycle time, and enhancing the overall deal experience.

• Support end-of-month quote and opportunity audits to ensure accuracy in Salesforce (SFDC), as well, as booking calculations.

• Help track and report on deal metrics, pricing trends, discounting practices, and other KPIs to drive insights and improvements.
   

What you'll bring:

• 4+ years of relevant experience in Deal Desk, Contract Management, Order Management, or Sales Operations within a SaaS environment.
• PST timezone or willing to work PST hours
• Experience supporting complex Enterprise deals, including pricing strategy, approvals, and legal documentation.
• Proficiency with Salesforce, CPQ, DocuSign, and CLM tools.
• Strong analytical and problem-solving skills with high attention to detail.
• Effective communication and interpersonal skills; able to influence and collaborate across departments.
• Comfortable working in a fast-paced and evolving environment.
• Proficient in Google Workspace and/or Microsoft Office.
• Bachelor’s degree in Business, Finance, or related field preferred.
• Familiarity with ASC 606 and revenue recognition principles is a plus.
   

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $64,600 CAD - $97,000 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.