Monitor and improve the reliability, availability, observability, and security of production infrastructure and customer environments. Investigate incidents across AWS, Kubernetes, Docker, and container platforms; respond to alerts; perform root cause analysis; and collaborate with Support, R&D, DevOps, and Product. The role also develops dashboards, alerts, automation, runbooks, and reliability processes while participating in shift-based on-call rotations.
Description
Upwind is a runtime-powered CNAPP (Cloud-Native Application Protection Platform) securing cloud infrastructure with real-time data. Our holistic approach helps organizations tackle critical risks, quickly pinpoint root causes, and respond with context and automation. With a global team and a growing market presence, Upwind offers the chance to make a meaningful impact. At Upwind, you’ll have the opportunity to contribute directly to securing the next generation of cloud infrastructure in a fast-paced, collaborative environment.
We’re looking for a Site Reliability Engineer to join our Cloud Engineering team and help keep Upwind’s platform and our customers’ environments reliable, available and secure. As one of the first members of the team in the US, you’ll combine observability, incident response and hands-on cloud engineering, working closely with DevOps, R&D and Product.
Responsibilities
- Monitor the health and performance of Upwind’s production infrastructure and customer environments using Grafana, Kibana, OpenSearch and AWS-native tooling.
- Investigate and troubleshoot issues across environments built on AWS, Kubernetes, Docker and EKS/ECS.
- Respond to alerts and incidents, open and track cases, and drive issues to resolution with Technical Support, R&D, DevOps and Product.
- Document, categorize and report incidents, and contribute to root cause analysis.
- Build and improve observability coverage: dashboards, alerts, metrics and automation that reduce noise and speed up response.
- Contribute to cloud infrastructure and reliability projects alongside on-call and shift work.
- Help establish runbooks, processes and best practices for the US team.
- Keep up with new technologies in cloud reliability, observability and security.
- Bachelor’s degree in Computer Science.
- 1–4 years of hands-on experience as an SRE, cloud engineer or in a cloud monitoring role (not IT support or helpdesk).
- Hands-on experience with AWS.
- Experience with observability tools such as Grafana, Kibana or OpenSearch, and a solid grasp of metrics, logging and alerting.
- Proficiency in SQL (MySQL or similar) and working with databases.
- Ability to work a shift-based schedule, including nights on rotation.
- Strong problem-solving and communication skills.
- Self-motivated and comfortable working independently and with a global team
- US citizenship required.
Nice to have
- Experience with GCP or Azure.
- Familiarity with Kubernetes and Docker.
- Experience with AWS services such as RDS and OpenSearch.
- Infrastructure as code (e.g., Terraform) or scripting (Python, Bash).
- Basic knowledge of cloud security concepts.
About the team
Our Cloud Engineering team owns the reliability and monitoring of Upwind’s infrastructure. It’s a highly varied role that combines deep technical and infrastructure work with customer-facing interactions, and the team works with every department across the company. We’re growing the team, and this is an exceptional opportunity to work alongside top-tier professionals, join a fast-growing cybersecurity company, and build your career within the organization.
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