Jobs at Upwind Security

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.

Build and run Upwind's GTM enablement function: create playbooks, onboarding, POV/POC motion, battlecards, and recurring training. Partner with RevOps, Sales, SE, CS, and Product Marketing to shorten ramp, drive adoption of GTM tools, measure enablement impact on ACV/win rates, and coach managers to improve pipeline and expansion outcomes.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

As a Windows Engineer at Upwind, you will develop security modules, lead projects from inception to production, and collaborate across teams.

The Solutions Architect will support the sales team by tailoring cloud security solutions, providing technical guidance, and managing POC engagements based on customer needs.

Serve as a technical pre-sales Solutions Architect for Upwind's cloud security platform: understand product capabilities, collaborate with sales to design tailored solutions, lead POCs, provide technical guidance through the sales cycle, and relay customer feedback to product teams.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.