Develop, configure and administer ServiceNow ITSM and SPM modules. Build workflows, scripts, integrations (REST/SOAP/JSON), manage users/roles/ACLs, participate in requirements/design sessions, produce technical documentation, and support platform integrations and administration.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Conversational upper-intermediate (B2+)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Development, configuration and customization of ServiceNow modules in ITSM and SPM.
- System administration: user, role, ACL and platform table management.
- Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
- Participation in requirements gathering and technical design sessions with the client team.
- Support for integration with external tools via REST/SOAP APIs.
- Technical documentation of developments and configurations.
Preferred certifications (non-blocking)
- ServiceNow Certified Application Developer (CAD) – highly desirable.
- Certified Implementation Specialist – ITSM (CIS-ITSM).
- Certified Implementation Specialist – SPM (CIS-SPM).
Additional technical skills
- JavaScript applied to the ServiceNow platform.
- Knowledge of ITIL v3 / v4 methodologies "Desirable".
- Experience with REST/JSON integrations.
- Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current at time of application.
- Minimum 2 years of experience working on the ServiceNow platform.
- Demonstrable experience administering ServiceNow instances (System Admin).
- Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
- Conversational upper-intermediate English (B2+).
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