Lead ServiceNow development team and design architecture for ITSM and SPM modules. Review and approve developments, manage instance lifecycle and upgrades, define platform governance, and act as primary technical contact for architecture and roadmap decisions.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Technically lead the ServiceNow development team.
- Design the solution architecture for the ITSM and SPM modules.
- Review and approve team developments, ensuring best practices and platform standards.
- Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
- Manage instance configuration, upgrades and platform lifecycle.
- Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
Preferred certifications (non-blocking)
- Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
- Certified Implementation Specialist – SPM (CIS-SPM).
- ServiceNow Certified Technical Architect (CTA) – differentiator.
Additional technical skills
- Advanced command of JavaScript, GlideScript, Scripted REST APIs.
- Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
- Experience with Performance Analytics and Dashboards in ServiceNow.
- ITIL v4 (certification desirable).
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current.
- Certification: ServiceNow Certified Application Developer (CAD)
- Valid and current.
- Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
- Documented experience in multi-module architecture design and definition of development standards.
- Advanced conversational English (B2+ / C1).
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
Leads the design and development of software solutions, resolves complex technical problems, and provides guidance to engineering colleagues. Responsibilities include preparing technical documentation, reviewing code and testing, applying modern development methodologies, and supporting business initiatives. The role typically requires a bachelor’s degree and at least three years of relevant experience. Preferred skills include Agile, cloud computing, DevOps, requirements analysis, system design, and project management.
Top Skills:
Agile MethodologyCloud ComputingDevOps
Machine Learning • Payments • Security • Software • Financial Services
Manages the lifecycle of less complex merchant services products and initiatives, including product selection, design, development, pricing, promotion, rollout, and performance analysis. Builds business cases, evaluates market and technology trends, collaborates with sales, marketing, digital, and external partners, and supports risk, compliance, and audit activities. Uses customer insights and business results to recommend product improvements.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate Property and Casualty coverage, and converts prospects into policyholders. The role includes paid licensing and training, customer-focused sales, schedule flexibility, PC proficiency, and remote work requiring a dedicated workspace and high-speed wired internet.
Top Skills:
PcWired High-Speed Internet
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
