Location(s): US (remote), Boston (hybrid), or New York (hybrid)
Bready* to make a change?
Now, more than ever, the Toast team is committed to our customers. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Who We Are
The Voice AI team is responsible for building and advancing Toast’s restaurant Voice products, as well as working closely with the integrated Websites, Branded App, and Online Ordering teams. This group is highly product oriented, with a laser-focus on creating top tier Voice-driven consumer experiences for restaurants and their guests, starting with Voice Ordering and Voice Answering. The Voice AI team’s work advances the cutting edge of low-latency AI, audio processing, and system architecture to provide fast and genuine Voice ordering for our customers. The team rigorously measures and iterates on product performance to build compelling voice-driven experiences, so be prepared to innovate in a new product paradigm on products built for massive scale and exacting product quality.
About this roll* (Responsibilities)
In this role, your focus will be on improving the core Voice AI stack, using your technical chops to influence not just the code, but also product and business strategies. This is a golden opportunity for a hands-on, entrepreneurial engineer who thrives in a modern tech stack environment, loves solving real-world problems through technology and AI. You’ll identify where you can create impact, run experiments, iterate quickly, and have a strong role in shaping the future of Voice AI here at Toast. Here’s what you’ll be doing:
- Design, scope, and implement cutting-edge solutions using a mix of technologies.
- Raise the bar to boost quality, performance, usability, and scalability of the Voice AI product.
- Collaborate closely with Design and Product stakeholders to chase product-market fit.
- Drive discovery of high-impact opportunities with your team and turn them into reality.
- Be an awesome teammate who’s all in on collaboration and collective success.
- Work across teams to ensure that every part of our product ecosystem works seamlessly together to deliver the best possible experience for our customers.
Do you have the right ingredients*? (Requirements)
- 5+ years of experience developing fullstack web applications
- Proficient in backend technologies like Java/Kotlin, and Python.
- Skilled with frontend frameworks like React, and CSS frameworks like Tailwind or Bootstrap.
- Experienced in building on AWS, with tools like Docker and Git.
- Comfortable turning high-fidelity UX designs from Figma into reality.
- Adept at designing databases and architectures that scale and perform well.
- Enthusiastic to employ AI-based tooling to expand impact and improve work.
- Proven at implementing LLMs and AI inference for real-world applications by utilizing evolving best practices for AI-product building.
- Thrive in a collaborative, team-based environment where you ship features together.
- Passionate about making users happy and seeing people use your product in the wild.
- Embrace the agile mindset—ship quickly, iterate, and refine.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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