Senior Sales Operations Manager, Enhanced Market Sales Operations

About the teamThe Enhanced Markets Business Operations team plays a key role in advancing Zillow’s mission by building the future of integrated transactions. We are innovative problem solvers who develop scalable solutions, tools, and systems that empower our teams to operate efficiently and effectively, supporting Zillow’s broader goal of transforming the real estate experience.

About the role

As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.

Key Responsibilities:

Compensation & Performance Design

• In collaboration with Sales Finance, HR, Legal, FP&A, and Sales Leadership, recommend compensation mechanics and performance measures that drive productivity and align with strategic goals.

• Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives.

• Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand.

• Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team; collaborate with Sales Leadership to resolve compensation cases and address exceptions.

• Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives.

• Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness.

• Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements.

• Support the operationalization of new sales initiatives and process improvements across the organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.

• Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management.

• Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives.

• Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.

• Experience working cross-functionally to drive operational excellence and strategic outcomes.

• Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels.

• Bachelor’s degree required; advanced degree preferred.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.