Senior Product Associate-Customer ID & Authentication

Job Description
Drive best-in-class Authentication platform development in Secure Platform, enhancing cross-channel Identity and Access management.
Join our innovative team to drive the development of cutting-edge Authentication platform capabilities. Make a significant impact by creating seamless, secure, and scalable solutions that enhance customer experiences across Chase's digital landscape.
Job Summary
As a Secure Platform Senior Product Associate in the Digital Content Management team, you will play a crucial role in developing best-in-class Authentication platform capabilities. Collaborate with Operations, Technology, Fraud Risk, and Business leadership to create a seamless experience for our customers. Your work will focus on establishing authentication methods that support customer interaction preferences while evolving organizational capabilities to enhance client experiences across Chase.com.
Job Responsibilities

• Partner with the Product Manager to identify new product opportunities through user research and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
• Act as a subject matter expert in Customer Identity and Access Management processes.
• Write requirements, epics, and user stories to support product development.
• Support feature teams with application testing, user experience testing, and issue resolution.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree or equivalent experience.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
• Excellent organizational, time management, and project management skills.
• Ability to work independently and make informed decisions.
• Experience in product deployment processes and operational management.

Preferred Qualifications, Capabilities, and Skills

• Customer Identity and Access Management experience.
• Agile/Scrum and AWS Certification are a plus.
• Knowledge of design and product development processes, service design principles, and systems thinking.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.