Product Delivery Manager Secure Commerce

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager Secure Commerce in Customer Identity & Authentication team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Secure Commerce manages the Identity, Authentication, and Authorization platform for 3rd Party Applications and public APIs ecosystem. You will connect strategy to execution and blend operational management of product releases with value added capabilities improving product feature deployments and releases are delivered end-to-end meeting CI&A (Customer Identity & Authentication) product strategy and activities.This includes feature support, modernization, lifecycle management, cyber controls, data center and AWS migration efforts.You will be responsible for reviewing key deliverables are managed effectively, issues are communicated, and resources are deployed against the highest priorities.
Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Manages the oversight and delivery of incoming Technology deliverables associated with Farm Breaks, Certificate Renewals, Firmwide Clearinghouse and Change Management
• Supports Product Managers with end-to-end planning and execution of cross product initiatives within the Secure Commerce product team. This will often include coordination with partner Customer Identity & Authentication teams, Lines of Business (LOBs) like Credit Card, Auto and other horizontal products organizations.
• Supports the work plans as well as coordinating work among the groups.
• Understands and communicates issues and blockers effectively.
• Leads to solutions through design changes, securing resources or influencing prioritization.
• Structures and holds critical meetings with both internal and external partners to unify the teams and bring clarity on progress of work, including clear action items and owning follow ups. Gather project deliverables required for delivery readiness (Implementation plan, sign off, audit trails, etc.)
• Partners with technology and Quality Analytics within Customer Identity & Authentication and external partners to perform testing and validation required for a feature rollout.
• Liaises with stakeholders and publishes project status and executive reporting.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and a demonstrate implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar business areas and technologies.
• Proficient knowledge of the Product development life cycle, design and data analytics

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience with API based products.
• Industry-specific knowledge and experience is an asset especially in the areas Authentication, Authorization, and Identity lifecycle management.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.