Senior Product Associate

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Connected Banking,you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Chase is seeking a dedicated, and innovative Product Manager to support a key area of the rapidly growing Aggregation & Connected Banking product. In this role, you will use your experience in customer-focused outcomes and strong delivery track record to enable customers to easily and securely share their data across financial institutions and FinTechs, seamlessly control these permissions through Chase's Security Center, and ensure that our customers have a safe and secure way to share their financial data to manage and use their finances holistically.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Manages existing product features and vendor relationships to maintain and advocate for the protection of customers' digital data
• Analyzes digital interaction behavior in order to improve our ability to accurately detect and manage automated access patterns to the digital data
• Creates data analytics queries, reports, alerts, and insights for measuring the efficacy of the product features
• Authors clear requirements, epics, and user stories to support product development
• Partners with engineering leads to oversee development team, ensuring proper sprint planning and proper utilization of development cycles
• Maintains an ongoing deep knowledge and documentation of customer and user experience journeys including research of new and emerging companies and use cases in the industry
• Performs functional validation of product features in the testing environments and Production environment

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Structured thinker, effective communicator with excellent written communication skills
• Effective written and verbal communicator with excellent reasoning, organizational and presentation skills
• Proficient with the Microsoft Office suite and with Agile tools (i.e. JIRA, Confluence)
• Intermediate to advanced usage of observability software (i.e. Splunk)
• Background in authentication, security controls, and network technology
• Strong analytical skills and be able to tell a story using data

Preferred qualifications, capabilities, and skills

• Commitment and self-motivation suitable to a start-up team
• Strong work ethic, capable of independently solving problems, managing projects, delivering initiatives
• Demonstrable experience working in banking, account opening, online and mobile platforms
• Comfort navigating a large organization and partnering with diverse stakeholders
• Experience with technical analysis and using Splunk to identify trends & detect anomalies
• Experience and strong interest using fintech offerings
• Passionate about staying up to date with evolving technology

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.