Principal Platform Product Manager, Digital Messaging (Canada / US, EST Remote)

Position Overview

We are seeking a data-driven and customer-focused Principal Product Manager to define and lead the platform, a core system that powers how Autodesk communicates with customers across email, web, and in-product experiences.. In this role, you will own foundational platform capabilities that ensure customer communications are trusted, compliant, reliable, and scalable. This role is ideal for a Senior PM who enjoys working on platform and systems-level problems, thrives in cross-functional environments, and wants to shape technology used by millions of customers worldwide.  

Open to hybrid / remote candidates in Canada and US, EST timezone.
 

Responsibilities

• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems

• Define and evolve platform standards for governance and policy across channels

• Drive platform reliability, observability, and deliverability health, ensuring high availability and consistent performance

• Drive integration of external systems such as product usage data, account data, analytics, and ML services

• Ensure strong platform observability and deliverability health, identifying risks and opportunities for improvement

• Conduct market, competitive and trend analysis to inform product opportunities

• Define and own product success metrics and KPIs, and use data to drive continuous improvement

• Collaborate with peer Product Managers, research, user experience design, technical architecture, and engineering to ensure foundational capabilities enable personalization, experimentation, and multi-channel orchestration

• Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale

• Translate long-term vision into clear, actionable platform milestones while managing technical dependencies and tradeoffs

• Communicate platform strategy, risks, and progress effectively to leadership and cross-functional stakeholders

• Partner with Legal, Privacy, Security, and regional teams to ensure global compliance and trusted delivery at scale

Minimum qualifications

• 7+ years of experience in Product Management, with experience owning platform or infrastructure products

• Proven experience building or scaling global enterprise platforms

• Working knowledge of data governance, privacy, compliance, and trust frameworks in global products

• Experience working closely with Engineering on technical systems, integrations, and APIs

• Experience with AI/ML product integration

• Strong analytical and data literacy skills

• Excellent communication skills with experience presenting to senior leadership

• Familiarity with AI/ML-enabled platforms and data-driven personalization systems

Preferred Qualifications

• Experience with customer communication platforms, marketing technology, or lifecycle engagement systems

• Experience supporting products used across multiple regions or regulatory environments

• Background working with experimentation, analytics, or observability platforms

• Passion for building platforms that enable teams to move faster while maintaining trust and quality

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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