Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Bready* to make a change?
The Fintech Risk team at Toast is responsible for driving risk-informed growth for the rapidly expanding Toast Fintech line of business. Whether it is refining strategy and processes, sharpening policies or enabling new products for our merchants, the risk team is an integral part of charting the path forward.
We are seeking a Senior Manager, Credit Risk to lead new initiatives that will shape the next chapter of Toast Capital’s lending business. In this role, you’ll oversee innovative risk strategies, evaluate and enable new product opportunities, and ensure our lending portfolio grows responsibly. You will manage a team of risk professionals, partner across Product, Data Science, Finance, and Engineering, and bring data-driven insights to influence decision-making at all levels. The ideal candidate will have a proven track record in credit risk management, experience in setting the credit policy and risk guardrails to launch new lending products, and the ability to influence cross-functional stakeholders.
About this roll* (Responsibilities)
- Strategic Risk Leadership
- Develop and execute credit risk strategies for new products and initiatives, ensuring alignment with Toast's growth goals and risk appetite
- Design and refine underwriting standards, credit policies, and monitoring frameworks that support expansion into new customer segments and offerings
- Champion innovation in risk assessment methodologies, leveraging advanced analytics and emerging tools
- Team Management and Development:
- Lead, mentor, and develop a growing team of credit risk analysts, building expertise in underwriting, portfolio analytics, and policy design
- Foster a culture of collaboration, curiosity, and continuous improvement
- Attract and retain top credit risk talent
- Portfolio Oversight and Analytics:
- Monitor portfolio performance, delinquency trends, and emerging risks across both existing and new initiatives
- Partner with Data Science to design and implement models, scorecards, and early warning systems
- Conduct stress testing, scenario analysis, and deep-dive reviews to guide business decisions
- Cross-functional Influence:
- Collaborate with Product, Finance, Operations, Engineering, and Compliance to design scalable, risk-managed lending products
- Translate complex risk insights into actionable recommendations for senior leadership
- Ensure new products and processes meet regulatory and compliance standards
- Innovation and Technology:
- Drive adoption of advanced analytics, machine learning, and automation in credit decisioning and monitoring
- Stay ahead of industry trends to inform strategy and execution for next-generation risk management
Do you have the right ingredients*? (Requirements)
- 8-10 years of experience in credit risk management, ideally with exposure to consumer or small business lending
- 3-5 years of team leadership experience in a fast-paced, growth-oriented environment
- Strong understanding of credit risk frameworks, underwriting, and portfolio management
- Proven experience supporting the launch and scaling of new lending products
- Proficiency with analytical tools (e.g., SQL, Python, R) and risk modeling techniques
- Strong strategic thinking and problem-solving skills, with a data-driven mindset
- Excellent communication skills with the ability to influence cross-functional stakeholders and executive leadership
- Experience in fintech, payments, or innovative lending products is highly desirable
- Ability to work core EST hours
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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