Senior Learning & Development Manager

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Senior Learning & Development Manager will be responsible for leading our Content Development and Learning Management System (LMS) Teams. This role will align the learning and performance strategy with the business strategy to drive performance and results for our company owned and franchised restaurants. 

The Senior Learning & Development Manager will develop, design and revise learning solutions that engage, instruct, and impact the success of the organization. Additionally, they will support the expanding global implementation of the LMS including localization of core content.

In this role you will:

• Closely partner with the Director of In-Restaurant Training to strategically prioritize current and future state field training needs; manage these projects by setting achievable deadlines and building strong implementation plans

• Identify and close learning gaps in the restaurants by monitoring internal needs, finding best fit learning resources and implementing solutions in a timely manner 

• Partner cross-functionally to develop role-based, blended learning solutions for company owned and franchised restaurants (domestic and international), including e-Learning, video, job aids, micro learning, manuals, etc.

• Ensure alignment of training programs with Wingstop's brand values, service standards, and operational procedures

• Serve as a strategic partner to Brand Partners and internal business leaders to identify learning opportunities and solutions

• Identify best practices for the LMS and have a continuous improvement mindset that identifies opportunities to improve and maximize the system

• Ensure the integrity of all learning materials and programs by adhering to a consistent content management process

• Summarize data succinctly and identify action items based on data, i.e., analytics and reporting capabilities

• Have exceptional project management abilities and demonstrated ability to navigate multiple priorities

• Work in a fast pace, agile environment; have the ability to pivot and successfully manage change

• Lead, coach and develop the Content Designer and LMS teams, (including contracted support) who design, develop, publish and maintain training content and programs

• Identify innovative training methods and technologies to enhance the efficiency and effectiveness of training programs

WHAT YOU’LL NEED

• 7+ years of experience in Learning & Development, Training, Instructional Design, Learning Technology, or a related field. 

• 3+ years of people leadership experience, including leading instructional design, content development, LMS, or learning operations teams. 

• Experience supporting learning programs in restaurant, retail, hospitality, franchise, multi-unit, or other distributed field operations environments preferred. 

• Demonstrated experience building scalable, role-based learning solutions for frontline, manager, and/or field leadership audiences. 

• Working knowledge of LMS administration, learning content governance, instructional design principles, and blended learning methods. 

• Strong project management, stakeholder management, and communication skills, with the ability to manage multiple priorities in a fast-paced environment. 

• Ability to partner with and influence cross-functional teams to drive impactful results and meet a common goal

• Ability to use learning data, LMS reporting, and business performance insights to identify gaps, summarize trends, and recommend action. 

• Experience partnering closely with cross-functional teams such as Operations, HR, IT, Communications, external vendors, or field leadership teams. 

• Experience with global learning deployment, content localization, franchise training, or learning technology optimization preferred. 

• Bachelor’s degree in Learning & Development, Instructional Design, Education, Human Resources, Business, Organizational Development, or related field preferred; equivalent experience considered.

WHO YOU ARE 

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.