Senior Director, Marketing and Client Engagement

We are seeking a strategic, data-driven, and brand obsessed Senior Director of Client Marketing to lead and elevate our client employee registration and engagement strategy. You will be responsible for defining, developing, and implementing marketing support programs that generate measurable interest in Bright Horizons services spanning all lines of business and brand.  This Sr Director will be focused on new client launches, driving client revenue via employee engagement strategies. The Senior Director of Marketing and Client Engagement will be responsible for defining, developing, and implementing integrated marketing strategies for Bright Horizons clients’ employees. You will play lead the client marketing strategy, and high touch service processes to ensure all clients have access to great BH marketing and benefits. You are focused on revenue, continuous improvement, client service and excellence. You have hustle.  

This is a hybrid position requiring 3 days a week at our headquarters in Newton, MA.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

What you will do: 

• Provide leadership as a key decision-maker and program strategist on CMM/CMS team  
• Develop a new client and new program launch strategy and processes that drives client growth   
• Develop strategy of best practices for client marketing asks that can be scaled  to the rest of the client marketing team for additional growth opportunities  
• Create and manage against a marketing calendar that integrates inbound and outbound elements to provide a consistent, positive, and impactful experience clients  
• Drive client opt ins with actionable plans and processes that explain importance to both client, CR and team .  
• Develop and drive new and engaging events strategy. Ensure events drive client engagement and consumer awareness and results. Deliver engaging benefits fairs and materials. Optimize existing processes and delivery.  
• Collaborate and communicate across marketing to continuously improve and innovate.  
• Lead and develop a team for best performance, results and overall delivery of key marketing  

Minimum Qualifications:

• Bachelor's Degree is required
• 10+ years of marketing leadership, client marketing, sales enablement, business development, partnerships  

Preferred Qualifications:

• Experience managing the budget, strategy, execution plan, and results measurement for launches, conferences and events.  
• Proven ability to design and execute integrated marketing programs that improve lead volumes and scale to support business growth.  
• Adept at working in a fast-paced environment, managing lots of moving parts, and collaborating across organizational siloes.  
• Proficient at working within various marketing tools that enable team success  
• Experience with strong working relationships inside and outside the organization, and can leverage client and partner relationships to improve the quality and quantity of marketing campaigns.  
• Demonstrated success creating campaigns that highlight a company’s unique strengths in terms that matter to the target audience.  

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.