Senior Director, Compliance & Continuous Improvement

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Ready to make a difference? Apply today and be part of the change!

About the role

This is a remote position requiring travel to programs located in New England & one in New York.

The Senior Director, Compliance & Continuous Improvement provides independent oversight, governance, and strategic direction to ensure organizational adherence to regulatory, contractual, accreditation, and internal standards across all service lines.

This role does not own service delivery, but partners with service line leadership to monitor, assess, and strengthen compliance performance, ensuring accountability at the program level.

This role is accountable for providing organization-wide compliance oversight through independent monitoring and risk identification, while enabling and reinforcing service line accountability for compliant operations.

Travel is required for this position; a valid driver’s license is required.

Operating Model & Service Line Partnership

Service lines are accountable for compliant program operations and service delivery.

Compliance provides independent oversight, including monitoring, auditing, and guidance.

The Senior Director partners with service line leaders to:

· Interpret regulations and requirements

· DPH, PREA, DDS license application and renewals

· Identify risks and performance gaps

· Develop and monitor corrective action plans

Escalates material risks or non-compliance to executive leadership as needed

What you'll do

Key Responsibilities

Compliance Oversight & Regulatory Governance

· Establish and oversee organization-wide compliance framework across all service lines

· Monitor adherence to regulatory, licensing, accreditation, and contractual requirements

· Serve as primary liaison with regulators, licensing bodies, and auditors

· Interpret regulatory requirements and provide guidance to leadership

· Provide oversight of data governance and technology risk management to ensure regulatory compliance and organizational alignment

Audit, Risk & Investigations

· Direct internal audits, external reviews, and monitoring activities

· Identify organizational risks and trends through data, audits, and reporting

· Oversee investigations and root cause analyses in partnership with service line leadership

· Ensure development, implementation, and tracking of corrective action plans

· Maintain centralized audit and compliance documentation

Data, Reporting & Continuous Improvement

· Analyze compliance and performance data to identify trends and risks

· Maintain organization-wide reporting systems to support transparency and decision-making

· Report compliance performance to executive leadership and Board

· Lead compliance and quality review forums

Policy Management

· Develop and maintain organization-wide policies and compliance standards

· Ensure timely updates based on regulatory and contractual changes

· Promote consistency in standards across service lines

Investigations & Root Cause Analysis

· Investigate compliance issues and conduct root cause analyses.

· Collaborate with operational leaders to develop and implement corrective action plans.

Training & Advisory Support

· Provide guidance to service line leadership on compliance expectations

· Design and oversee compliance-related training and communications

· Support service lines in preparation for audits, licensing, and monitoring reviews

Governance & External Representation

· Serve as compliance liaison to Board and committees

· Act as Human Rights Officer (or equivalent oversight role)

· Represent organization externally on compliance and regulatory matters

Qualifications

Required Education & Experience

. Bachelor’s degree required in Public Administration, Criminal Justice, Nursing, Social Work, Quality Assurance, Law, or a related field.

· Master’s degree preferred.

· Minimum 5 years of progressively responsible experience in quality, regulatory compliance, or risk management within human services, healthcare, corrections, or a regulated nonprofit environment.

· Minimum 3 years of supervisory or leadership experience.

· Demonstrated experience with audits, investigations, corrective action planning, and regulatory interactions.

· Multi-jurisdictional regulatory experience preferred.

Certifications (Preferred)

· Certified Compliance & Ethics Professional (CCEP)

· Certified Healthcare Compliance (CHC), CRCM, or similar credentials

Skills & Competencies

· Strong analytical, problem-solving, and risk-assessment skills

· Excellent written, verbal, and presentation communication

· Proven leadership and people-management capabilities

· Ability to manage multiple priorities in a fast-paced, regulated environment

· High ethical standards, sound judgment, and attention to detail

· Proficiency with Microsoft Office and compliance/document management systems

Travel

· Regular travel required (e.g., programs, audits, regulatory meetings)

This job description is not intended to be all-inclusive. Duties and responsibilities may evolve based on organizational needs.