Senior Brand Protection Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We are looking for a Senior Brand Protection Associate to join Collectors. The primary objective of this position is to ensure that fraudulent products are accurately identified and removed from the standard operational production flow as well as provide additional support to both internal and external Brand Protection initiatives.

This role will report to the Senior Brand Protection Manager and work out of our Jersey City office. 

What You’ll Do: 

• Function as one of our leading in-house experts in detecting counterfeit and/or tampered products for the PSA brand and other Collectibles subsidiaries (i.e., PCGS and Wata).

• Thoroughly examine all physical holders, labels, LOAs, COAs and certification stickers submitted under the standard review, reholder and CRC service levels as well as escalations from other divisions, such as eBay AG, to ensure we accurately identify questionable items before they are forwarded through the standard operational flow.

• Conduct physical audits of holders and labels stored at PSA facilities to ensure products are adhering to quality standards set by the Brand Protection team. 

• Collaborate with CRC, the Brand Protection Customer Specialist, and/or grading to resolve issues that arise in relation to questionable items identified through the holder/label review process.

• Collaborate with the Senior Brand Protection Manager in developing training materials and schedules for PSA authenticator certification programs. 

• Collaborate with and provide onsite support to other Brand Protection team members as it pertains to any ongoing fraud-related cases/investigations. 

• Maintain internal records for all orders/items being examined, verified and/or escalated to the customer relations teams.

• Assist with digital reviews of PSA-branded products to identify, report, and remove counterfeit and/or tampered products from the marketplace.

• Attend onsite grading events to perform holder/label reviews in-person and other Brand Protection-related functions as needed.

• Assist in maintaining current Brand Protection guides to identify and document both legitimate and counterfeit PSA products.

• Assist the Senior Brand Protection Manager in building and maintaining PSA’s holder and label physical exemplar library and digital database.

• Function as the primary training officer for the PSA authenticator certification program for the east coast region. 

• Lead by example and be a champion of all company policies, including safety, attendance & security. 

Who You Are: 

• 1+ years of direct, professional experience assembling and disassembling PSA-branded products.

• 1+ years of experience performing quality assurance-level inspections of PSA-branded products.

• Expert level knowledge of PSA’s past and present holders, labels, certification stickers, certificates of authenticity, and letters of authenticity.

• Proficient understanding of PSA’s authentication and grading processes. 

• Possess general card/collectibles industry knowledge.

• Possess above average knowledge of the various online marketplaces and social media platforms such as eBay, Offer Up, Mercari, Etsy, Instagram, Facebook Marketplace, YouTube, hobby forums/chat groups, etc.

• Possesses ability to clearly explain complex information and engage an audience. 

• Ability to tailor training programs to different audiences and skill levels. 

• Communicate clearly, effectively, and professionally with others both verbally and in writing.

• Strong customer/client-focused mindset.

• Possesses experience employing creative problem-solving skills.

• Collaborative and team-oriented to ensure positive results are produced and goals/objectives met.

• Proficient in various online meeting and messaging platforms/sites.

• Working knowledge of standard Google and/or Microsoft Office products.

Hourly Range: The hourly range for this position is $30-$35. Entry level operations positions generally start at an hourly rate of $17. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.