Senior People Operations Program Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re looking for a Senior People Operations Program Manager to build, scale and refine our HR programs and initiatives to support our rapid growth and global expansion. Operating as a dynamic problem solver, you will develop and implement programs that improve employee satisfaction and retention, increase productivity, and enhance the overall employee experience. As a senior member of the People Operations team, you will use your domain expertise in HR areas such recruiting operations, onboarding/offboarding and internal mobility to create scalable and effective programs.

You’ll report to the Director of People Operations and work from our Jersey City, NJ or Santa Ana, CA office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. 

What You’ll Do:

• Build and manage the planning, implementation, and administration of HR programs, policies, and procedures

• Collaborate with the HR team to design and implement talent acquisition, internal mobility, temporary worker staffing, offboarding, and employee lifecycle programs

• Create and directly oversee operations for US-based immigration, work authorizations, mobility, and new state set up

• Lead talent acquisition operations, including but not limited to: headcount planning, position management, offer letter administration, interview training, referrals program, interview coordination program

• Collaborate with the HRIS team on TA systems (Workday Recruiting and GoodTime)

• Serve as a product manager for TA tech stack, partnering with systems team on configuration and optimizations

• Create and maintain TA enablement materials including relevant communications, playbooks and talking points

• Partner with TA team to drive recruitment marketing initiatives, ensuring our employee value proposition is effectively communicated on our careers page, job descriptions, job boards and outreach materials

• Manage vendors, contract negotiations and budgets

• Operate with a systems mindset, effectively using tools across the People Team and identifying opportunities for automation using AI

• Support project planning, collaboration, and efficiency across the People Team, including managing cross-functional projects

• Ensure compliance with all applicable laws and regulations related to HR programs and practices

Who You Are: 

• 5+ years of progressive HR experience in a high-growth setting; strong preference for experience working in production-based or startup companies

• Subject matter expertise in one or more of the following areas: recruiting operations, onboarding/offboarding, internal mobility

• Project and program management skill set with demonstrated success rolling out relevant people programs

• Experience collaborating and aligning with senior management on complex people programs

• Team player who can communicate and coordinate across various levels of partners

• Solutions-oriented with a bias for action to achieve personal and team OKRs in a fast paced environment

• A continuous improvement mindset, consistently measuring the effectiveness of programs for optimization

• Workday experience required; both Workday Recruiting and Workday Core HCM strongly preferred, candidates with at least one will be considered

• Excellent written and verbal communication, organization and administration skills with high attention to detail

• Strong customer service and stakeholder management experience

• Bachelor’s degree

The nationwide salary range for this position is $86,053 - $139,710. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.