Serve as primary analyst and application owner for Epic Phoenix (Transplant). Provide BAU production support, incident/ticket resolution, application build and optimization, lead small enhancements, support Epic upgrades (testing, UAT, release planning, go-live), partner with clinical and operational stakeholders, and participate in Pacific Time day-call rotation.
About Cardamom
The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.
Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.
About the role
- Join Cardamom Health as a Senior Application Advisor (Application Lead), supporting a major health system on the West Coast in a fully remote, full-time salaried position.
- Serve as the primary analyst and application owner for the Epic Phoenix (Transplant) application.
- Partner closely with clinical and operational stakeholders to support and optimize transplant workflows.
What you'll do
- Provide business-as-usual (BAU) support, including incident resolution, ticket management, break/fix support, and ongoing application maintenance.
- Lead application build, workflow optimization, configuration, and small enhancement requests.
- Support Epic upgrades through integrated testing, regression testing, release planning, UAT, and go-live activities.
- Serve as the primary point of contact and application owner for Epic Phoenix.
- Help identify opportunities to improve workflows and optimize the application.
- Participate in a day-call rotation supporting Pacific Time hours.
Qualifications
- Epic Phoenix (Transplant) certification.
- Experience serving as a primary analyst, application owner, application lead, or subject matter expert (SME).
- Strong experience with production support, application build, and optimization.
- Highly proactive and able to work independently while taking ownership of an application.
- Comfortable partnering with clinical and operational stakeholders.
- Available to start ASAP.
- Willingness to support Pacific Time hours during the day-call rotation; candidates in Central Time should expect to work until approximately 6:00 PM CT during their rotation.
Cardamom Health participates in E‑Verify. As part of the hiring process, we use E‑Verify to confirm the employment eligibility of all newly hired employees. For more information, please review the E‑Verify Participation and Right to Work notices.
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Develops and delivers technical product presentations, gathers customer requirements, leads product evaluations, configures solutions, and designs evaluation test plans. The role requires strong cybersecurity and networking expertise, including TCP/IP, DNS, routing, VPNs, and firewalls, plus at least seven years of sales engineering or network systems integration experience. This remote position supports enterprise customers and partners with sales and go-to-market teams to drive successful cloud security outcomes.
Top Skills:
Ai ToolsCybersecurityDnsFirewallsNetworkingRoutingTcp/IpVpn
.png)
Food • Software
Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.
Top Skills:
BookitGongHubspotLeandataPartnerstackPlanhatSalesforce
.png)
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
Provides front-line and escalated customer support for a collectibles marketplace, resolving account, payment, payout, redemption, inventory, technical, and fulfillment issues. Categorizes customer feedback, identifies recurring problems, supports workflow improvements, and collaborates cross-functionally to improve the platform experience.
Top Skills:
Google DocsGoogle Sheets
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
