Supports global security operations, including Secure Journey Management and security assistance activities. Coordinates projects, clients, vendors, quotations, approvals, purchase orders, invoicing, risk assessments, and post-task reconciliation. Maintains operational records across Salesforce Health Cloud, Salesforce, and SharePoint while monitoring communication channels and responding to short-notice security requests. The role requires experience in security, intelligence, operational risk, or high-risk military, diplomatic, law enforcement, or close protection environments.
Everbridge is seeking a Security Operations Associate to support the day-to-day operations of our Security Operations Department. Under general supervision, this role contributes to the delivery of Everbridge’s global operational security services, including Secure Journey Management and security assistance activities. The ideal candidate is highly organized, detail-oriented, and comfortable operating in a fast-paced, mission-critical environment.
What you'll do
- Operational & Project Support
- Maintain operational and administrative oversight of assigned potential, live, and completed security projects
- Support projects from inception through completion, including planning, execution, administration, and follow-up
- Manage all related client and vendor communications
- Ensure Salesforce Health Cloud (SFHC), Salesforce (SFDC), and SharePoint are accurate, current, and complete
- Collaborate closely with Security Operations team members to provide operational support and coordination
- Administer Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services
- Create and manage SFHC cases, SharePoint folders, task checklists, and risk assessments
- Liaise with clients to gather requirements and vendors to source and validate quotations
- Prepare service proposals, quotations, letters of engagement (LOEs), and related documentation
- Apply rate cards, taxes, exchange rates, and margins accurately
- Coordinate approvals, supplier confirmations, purchase orders, and invoicing
- Monitor live tasks, manage updates, and ensure post-task closure and financial reconciliation
- Assist with operational security requests received via Everbridge Assist
- Provide initial acknowledgment and administrative setup for short-notice Secure Journey Management requests
- Monitor and respond to operational communication channels (email, Slack, Teams, WhatsApp)
- Review monthly open purchase order reports and provide feedback
- Maintain accurate records and documentation across all systems
Secure Journey Management (SJM)
Security Assistance
Administrative Duties
What you'll bring:
- Minimum of two (2) years of relevant experience or demonstrated transferable skills
- Bachelor’s degree
- Prior experience in security, intelligence, or operational risk environments
- Background in military, diplomatic, law enforcement, or close protection operations in high-risk environments
The reasonably estimated salary for this role at Everbridge ranges from $49,700 - $55,500 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Everbridge Boston, Massachusetts, USA Office
Boston, United States
Everbridge Burlington, Massachusetts, USA Office
25 Corporate Dr., Burlington, MA, United States, 01803
Everbridge Waltham, Massachusetts, USA Office
Waltham, United States
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