Everbridge

Everbridge seeks a Strategic Account Executive (SAE) with a demonstrated track record of achievement selling into Fortune 1,000 companies. The Strategic Account Executive - ITA Specialist will sell both new and growth business into a massive territory, with a laser focus on our IT Alerting product. This is a newly created position and an extraordinary opportunity to tap into current clients and prospects. This is a remote sales role, with ideal candidates based in Boston, NY, Philadelphia, Atlanta, or neighboring cities. 

Everbridge is seeking an experienced Technical Sales Engineer to support our growing team in the US. The Everbridge Sales Engineers are the primary technical resource for the field sales force and re-seller partners. This role is responsible for actively driving and managing the technology evaluation stage of the sales process and designing customer solutions that include Professional Services. The Senior Technical Sales Engineer must be able to articulate technology and product positioning to both business and technical users while establishing and maintaining strong relationships throughout the sales cycle.

Everbridge is looking for a highly-skilled and proven individual to lead our global network operations centers (NOCs).   The Everbridge NOCs are responsible for the 24x7 availability, performance and security management of the Everbridge Critical Event Management (CEM) platform and applications.   The Everbridge CEM platform is used by over 4,500 global customers to keep people safe and business running during public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages, cyber-attacks, and supply-chain interruptions.   As a result, the candidate must have prior demonstrable success in leading regional NOC teams for web based or software-as-a-service solution in a fast-paced, high profile company. The successful candidate will have a proven track record of identifying, resolving, and preventing customer impacting problems in an environment where every second of customer impact counts. Candidates should also have experience designing, planning, supporting, tuning and operating technology solutions including enterprise-level monitoring and trending services, modern data-driven analysis techniques, excellent triage capabilities, and creative scaling techniques.

 Design and develop a robust and scalable contact and asset service to integrate with other products.    Design and implement Microservices architecture for contact and asset service.  •    Be a scrum team member and software leader that ensures the timely completion of projects with good quality. 

Anticipate and provide a broad range of confidential administrative support services to the team. On a daily basis, activities include proactively overseeing, coordinating, administering, and maintaining schedules, calendar of appointments, meetings, events, and travel arrangements. Assist in preparing meeting agendas, attend meetings to document important topics, and assist with designated Action Items. Provide all preparatory materials for appointments and meetings as well as event planning. Assist in the preparation and emailing of outgoing correspondence, as well as the production of reports and PowerPoint presentations. Maintain an accurate electronic filing system for critical information. Complete and file expense reports as required. Maintain confidentiality on all matters and exercise discretion and sound judgment at all times.

The Agile Coach will embed with teams from time to time to  suggest desired Agile behaviors and address various team anti-patterns. Additionally, he or she will be well-versed in and able to apply Scaled Agile concepts, principles, and practices promoted in an industry-accepted Scaled Agile framework (preferably SAFe) that helps Everbridge connect its strategy to the execution of its portfolio and program initiatives. 

full-cycle recruiting including sourcing, screening, interviewing, offer formulation, negotiation and closing of top talent. Operate with a sense of urgency to manage high volume recruiting activities with a strong attention to detail to ensure both a consistent and timely candidate experience. Assess candidate fit to Everbridge profile through resume screening, conducting initial phone and in-person interviews. Maintain all pertinent applicant and interview documentation and data in applicant tracking system. Establish strong working relationships with hiring managers across the organization with constant collaboration to meet their current and future staffing needs. Build relationships and maintain a network of qualified candidates to support future hiring needs. Spearhead recruiting based projects on an as-needed basis. Adhere to all compliance and regulatory requirements.

Define, Execute and Evaluate new ABM campaigns and digital marketing programs. Keep our social media properties up to date and share news and though leadership assets. Work with the Digital Marketing Manager to ensure best leverage of our marketing assets. Research, analyze, summarize, and monitor competition activity. Run analysis to support for several internal customers (senior leadership, business development and product marketing/management). Communicate researched information to assist cross-organizational teams including senior leadership, business development, and product management..

Respond to and develop marketing leads into qualified sales meetings. Call on predefined customer’s lists to generate new sales pipeline opportunities. Ability to develop a ‘Why Everbridge, Why Now’ proposition for each prospect interaction & close cooperation with the sales team to identify and follow up on new leads/opportunities and all other inbounds. Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities. Nurture CRM database according to Account Executive/Account Manager sales strategies to qualify prospects and initiate a warm hand off. Leverage and expand both account and contact base; will include networking within as well as researching states and organizations to develop additional leads for prospective clients.

The Instructional Designer will generate client-facing eLearning for our web-based SaaS applications. Deliverables include videos and eLearning interactions. The Instructional Designer is enthusiastic about helping clients build confidence using our products for critical event management.  This position is based out of our Burlington, MA office.

Create data collection agents to pull in data from a variety of sources. Interface with a variety of APIs from AWS, Google to perform various types of data analysis. Develop algorithms to analyze the data we collect to surface relevant content and actionable insights. Develop our API to service a handful of front-end applications. Be a scrum team member and software leader that ensures the timely completion of projects with good quality.

Everbridge is looking for a highly technical information security risk analyst focused on methodically managing risk within the company. You will be responsible for evaluating and documenting control implementation with regard to FedRAMP and ISO 27001 requirements, assisting with internal security reviews, and working with internal teams to address compliance and audit issues.

Keep people safe and businesses running. Own operational availability, security, scalability, efficiency, monitoring, instrumentation, and overall service reliability of Everbridge's solutions. Collaborate across Agile teams with Architects, Developers, Quality, Data, Security, and other Operations engineers on designing and implementing highly reliable solutions. Embrace Site Reliability Engineering principles of proactivity, automation, cross-functional collaboration, data-driven decision making, and fast+safe failing to continually improve our technology and culture. Enhance our infrastructure, tooling, and processes to extend operability as a self-service function for other groups in the engineering value stream. Participate in a rotating on-call schedule to troubleshoot and resolve production escalations from our 24x7x365 NOC. Have fun while we work hard to make a difference.

We are seeking a Senior Agile Coach that has deep knowledge of Agile/Lean concepts and practices and “in-the-trenches” experience helping organizations and teams adopt and refine their practices to produce efficient and successful software delivery outcomes. This Agile guru will have expertise working with various Lean/Agile methods, including but not limited to Scrum, Kanban, and XP as well as the Scaled Agile Framework (SAFe).

This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and adoption for customers in our corporate and government business.  In addition, this position provides the value added service of review and assessment of our client’s existing security, emergency management, business continuity and disaster recovery plans.

Everbridge seeks a Director, Account Management. The chosen candidate will perform all necessary functions to effectively manage and lead a team of Senior Account Managers who are responsible for the retention and growth of Everbridge’s Strategic customers.  As a Director, you will help to evolve the department's overall strategy to deliver sustainable high performance.

Everbridge is seeking an experienced Senior Sales Engineer to support our growing team in the US. The Senior Sales Engineers are the primary presales technical resource for the Everbridge Strategic Account Executives and work with our largest and most complex clients and prospects. The Senior Sales Engineers evangelize, demonstrate, and prove the Everbridge Critical Event Management (CEM) platform to business and technical users including C level executives.

Respond to and develop marketing leads into qualified sales meetings. Call on predefined customer’s lists to generate new sales pipeline opportunities. Ability to develop a ‘Why Everbridge, Why Now’ proposition for each prospect interaction & close cooperation with the sales team to identify and follow up on new leads/opportunities and all other inbounds. Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities. Nurture CRM database according to Account Executive/Account Manager sales strategies to qualify prospects and initiate a warm hand off. Leverage and expand both account and contact base; will include networking within as well as researching states and organizations to develop additional leads for prospective clients.

Everbridge seeks an experienced Territory Sales Rep. The ideal candidate will be an experienced hunter/closer with a demonstrated track record of achievement selling into small to medium size businesses (SMB). This is a full cycle, high volume closing role in our Burlington, MA location

Technical leadership in the transformation to microservices-oriented CI/CD pipelines with infrastructure, orchestration, and CI pipeline as code. Create and integrate build processes. Establish standards for build artifact management and build configuration. Provide documentation for change management and best practices. Coordinate code merges and deployments with DEV and QA teams. Integrate existing tools and develop new tools and scripts to improve the build infrastructure. Drive best practice release and deployment process and maintenance activities. Define, develop, implement, document and evolve continuous integration tooling and standards. Participate in integrating automated test, quality metrics and deployment in the software build process. Manage existing tools and systems while transitioning to improved processes and methods. Perform release and branch change management. Communicate effectively with other engineers in a positive and collaborative manner.

Building and running our Webinar Program – including program creation, content creation, delivery of webinars, driving attendance, measuring impact. Building and run our User Groups – including in-person coordination and management of these user groups across the US. Assisting with customer enablement and retention efforts – serving as a product expert to assist with ad-hoc requests from our Account Management and Sales teams, as well as programmatic efforts to drive adoption and usage within the customer base.

Work directly with customers, and with our internal sales team, to understand why a product was purchased, what the goals are, and what the potential obstacles will be. Ensure client use cases are well understood by both yourself, as well as the supporting cast. Demonstrates ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets. Takes ownership and responsibility for issue management, risks, decisions and the overall success of a project. A team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project. Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts. Able to successfully manage two or more concurrent projects/customers. A history of increasing leadership responsibility and career growth in project management. Outstanding written and verbal communication skills with audiences of all levels.

We are looking for a Senior Software Engineer to continue building and maintaining our flagship SaaS-based platform. Our platform runs on Java, MongoDB and a rich set of open-sourced technology stack. We are expanding the talent pool of front-end development in our scrum teams. We need an engineer to partner with our product owners and scrum teams to streamline the product engineering cycle in areas where front-end development is needed. This is an opportunity for an engineer to make a great influence across teams. The ideal candidate needs to have strong skills and experience on modern open-sourced UI frameworks and will lead user interface development in scrum teams.

The Senior Manager, Sales Training & Enablement will join Everbridge’s Marketing team and support an enterprise-class global Sales organization that has delivered >30% growth over the past five years. This individual will report directly to the VP of Industry & Solutions Marketing, and work closely with Sales Management, Sales Operations, and Product and Industry Marketing to support our sales team's continued high growth though more and larger solution-level sales across our portfolio of Critical Event Management products.

Everbridge is looking for a highly technical information security risk analyst focused on methodically managing risk within the company. You will be responsible for evaluating and documenting control implementation with regard to FedRAMP and ISO 27001 requirements, assisting with internal security reviews, and working with internal teams to address compliance and audit issues.

As a Director level HR Business Partner, you will report to the VP, Human Resources and be a strategic thought partner around all people-related matters. As an experienced and functionally capable professional, you will play a critical role in ensuring the organization drives a tightly aligned, integrated, high performance culture.  The goal of the Business Partner is the development and successful deployment of People programs and policies, ensuring business unit initiative alignment with organizational philosophies. Additionally, the HRBP serves as a consultant to senior leadership in the identification of key people metrics and the development of key people performance targets based on ongoing evaluation of those people metrics. 

Manage, design and implement innovative health & welfare programs globally. Compliance management, including but not limited to: SOX, SSAE16, Health & Welfare and STD 5500 filings, STD 5500 audit, annual legal notice distribution and/or posting, 1094/1095 reporting, PCORI & Transitional Reinsurance Fee filing, CMS creditable coverage disclosure, HIPAA, Non-Discrimination testing, and regular plan audits. Administer all benefit programs, including but not limited to medical, dental, vision, life, disability, FSA, HSA, EAP, COBRA, 401(k), leave of absence, time off and identify areas for process optimization. Create/maintain benefit policies and provide recommendations on best practices. Develop metrics and reporting for the purpose of ensuring program effectiveness and plan design. Manage carrier relationships to achieve optimal productivity and participant experience. Lead open enrollment, including HR system administration, data accuracy of benefit information, event planning, program renewals, communications, etc.

Everbridge seeks a well-organized multi-tasker with proficient communication and technical skills to serve as the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. The Customer Implementation Specialist is expected to work with new customers to implement Everbridge software to accelerate their time to value, ultimately leading to contract renewals and growth revenue opportunities.

Everbridge is seeking a hunter/closer looking to advance their career in software sales. This is a full selling role that will include prospecting, qualifying, managing, and closing new sales.  This candidate will work remotely in the designated region or based out of our Burlington, MA headquarters.

Respond to and develop marketing leads into qualified sales meetings. Call on predefined customer’s lists to generate new sales pipeline opportunities. Ability to develop a ‘Why Everbridge, Why Now’ proposition for each prospect interaction & close cooperation with the sales team to identify and follow up on new leads/opportunities and all other inbounds. Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalized strategies to capitalize on opportunities. Nurture CRM database according to Account Executive/Account Manager sales strategies to qualify prospects and initiate a warm hand off. Leverage and expand both account and contact base; will include networking within as well as researching states and organizations to develop additional leads for prospective clients.

Strategically, Engagement Managers play a strategic role in analyzing project goals, creating a plan to achieve those goals, and driving the team to achieve those goals while understanding the client environment and any limitations to execution. Tactically, Engagement Managers are responsible for managing scope, schedule, and cost by leveraging their management and collaboration capabilities. Success is delivering a plan while proactively identifying and managing risks, resolving issues and escalating where appropriate to drive projects to successful completion exceeding customer expectations.

Develop a strong understanding of target buyers, domain knowledge, products and competitors. Prospect and identify new opportunities to build and maintain a healthy pipeline. Demonstrated ability to identify and sell to multiple buyers within an organization. Implement a consultative, solution selling, methodology. Ability to develop and close sales exceeding $100,000 in annual value. Work with Marketing and Business Development to execute campaigns to top buyers. Exceed assigned sales objectives and quarterly bookings quotas. Accurately manage and forecast your business using SF.com.

Develop a strong understanding of target buyers, domain knowledge, products and competitors. Prospect and identify new opportunities to build and maintain a healthy pipeline. Demonstrated ability to identify and sell to multiple buyers within an organization. Implement a consultative, solution selling, methodology. Ability to develop and close sales exceeding $100,000 in annual value Work with Marketing and Business Development to execute campaigns to top buyers. Exceed assigned sales objectives and quarterly bookings quotas. Accurately manage and forecast your business using SF.com.

In this role, you assist the Partner team in developing go-to-market systems and tools to recruit, enable, onboard and manage Everbridge partners.  The goal is to identify and onboard the best companies that complement Everbridge’s solutions and value propositions, providing leverage in the market that results in new and incremental revenue to Everbridge.

As the Director of the Everbridge Database Reliability Engineering team, you are responsible for ensuring overall service quality and availability of Everbridge's data solutions. The technology platforms that we support automate the international delivery of critical information to help keep people safe and businesses running. We are a 24x7x365 distributed team that can do our job anytime, anywhere on the planet with an Internet connection. Our holistic understanding of various technologies allows us to effectively maintain a heterogeneous blend of worldwide public and private cloud services where lives and livelihoods are at stake in the event of failures. We are dedicated, passionate people who are committed to internal/external customer service and doing the right thing.

The Everbridge Salesforce Service Cloud Administrator / Developer provides support to the global Everbridge Support, Services, and Operations teams reporting to the Manager, CRM Systems.  The person filling this role will join the Corporate Business System staff supporting a complex and customized Salesforce.com environment.  As a Subject Matter Expert (SME), you will be part of a team responsible for the performance, processes, training, and integrity of the system. The Salesforce Service Cloud Administrator / Developer will conduct a variety of administrative, configuration, development, and reporting tasks in supporting the business teams (including options to assist with Sales Cloud).