Cybereason
Together as defenders united we can successfully reverse the adversary advantage and put an end to cyber attacks.

Technical Account Manager - ME at Cybereason (Remote)

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Who We Are:


Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

We are a company that wins as one.  We are daring, always evolving, and never give up.  Most importantly we accept our employee for who they are and embrace people that may not fit the typical mold #UBU.

Increasingly, more and more companies are using Cybereason to protect their core business. Cybereason is looking for passionate and experienced security professionals to work with these customers to help drive security & technical operational excellence thereby proactively reducing customers risk.

Cybereason is  looking for a Security focused, Technical Account Manager (TAM) to support our customers across multiple regions by managing all technical & security aspects of Cybereason’s relationship with our customers. You would be a trusted advisor to our customers and part of a small dynamic team bringing the latest in disruptive, cutting-edge technologies to assist customers by providing top-quality technical & security guidance. The primary responsibility of the Technical Account Manager is to help to ensure customer satisfaction and strengthen customer relationships with Cybereason.

The ideal candidate should be an experienced and innovative cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments. They are willing to challenge, dive into the details, and show how Cybereason can support complex security configurations and environments.

What You’ll Do:

  • Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues. 
  • Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progressed to a smooth and satisfactory resolution.
  • Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings.
  • Lead and drive deployment of the Cybereason software within the customer’s environment.
  • Provide proactive technical guidance to customers to drive security operations excellence.
  • Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason.
  • Understand & assess the Technical & Security Value of the customer and act on any risks uncovered.
  • Drive best practices and minimize the probability of operational issues occurring across our strategic customers.
  • Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization.
  • Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer.
  • Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner.
  • Help customers understand how they can integrate Cybereason into their incident response procedures.

What We’re Looking For:

  • Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
  • Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
  • Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
  • Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction.
  • Excellent verbal and written skills including report writing and presentation skills.
  • Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles

It’d Be Nice To Have:


  • Master’s Degree in Computer Science, Information Systems Management, or other related fields
  • Vast experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
  • Experience in helping develop and deliver cyber security and technology strategy across many different industry sectors
  • Demonstration of innovative security, resilience to solve complex challenges
  • Experience and proficiency in public speaking and can hold own in senior-level presentations and discussions
  • Experience defining security, strategies, and assisting with driving aligned outcomes
  • Experience in a CIRT/SOC environment
  • Practical experience with threat actor tactical, techniques and procedures (TTPs)
  • Experience with threat hunting
  • Certification: Security+, CISSP, CEH, Pen Testing, Incident Response
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Where we are

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
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What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Whether you’re in one of a Cybereason’s beautiful, collaborative offices around the globe or working from home, our people are engaged in a flexible work culture that honors your most productive work environment. Nearly half of all Cybereason employees work remotely, so it’s not just allowed, it’s deeply ingrained into our culture. We are headquartered in the center of the thriving Boston tech community, and offices in Tel Aviv, and Tokyo.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily sync
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.
Hiring Practices that Promote Diversity
Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.
Retirement & Stock Options Benefits
401(K)
Roth and Traditional 401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Cybereason currently reimburses its employees up to $50 a month for any exercise membership.
Home Office Stipend for Remote Employees
Cybereason reimburses its employees for home office equipment up to a certain amount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
UbU: Cybereason is solving some of the most complex technology challenges of our time. To fully express their talents, our employees deserve the most open, affirming workplace possible.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.

Emily

People Operations Generalist

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.

Matt

VP of North America Sales Engineering

What makes someone successful on your team?

Win as one’ is at our core. In marketing, it’s impossible for one person to drive impact on their own. Our team relies on partnerships and collaboration to reach goals.

Maranda

VP, Product Marketing

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.

Sam

Chief Security Officer/President of Cybereason Government

What is your vision for the company?

We have a lot more peaks we want to conquer, and I want to be there for the wins. This company has what it takes to make a huge difference.

Dana

Technical Support Manager

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