Sr Sales Operations Business Analyst at Interactions

| Greater Boston Area
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Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLifeHyatt, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The Senior Sales Operations Analyst manages key aspects of sales operations including reporting, analysis, establishing/executing/monitoring operational process, administering of sales commissions and general support to the sales teams. This role is part of the Sales Operations Team which supports Interactions' revenue growth through reliable data and process improvements. To be successful in this role, the Senior Sales Operations Analyst should have a competitive spirit, experience supporting teams, a willingness to learn and a focus on helping the team be efficient while meeting and exceeding quotas.

Essential Job Functions*:

  • Create and distribute reports monthly and quarterly on key metrics such as account health, delivery speed, revenue, retention rates, client engagement, and Board Reports.
  • Improve reporting efficiency and accuracy through the automation and optimization of reporting processes and data sources.
  • Pull data from multiple data sources, including Salesforce, InsightSquared, our data warehouse, and Excel spreadsheets, to aggregate into reports and business insights.
  • Aggregate monthly forecasts across global teams, participating in the forecasting process to drive increased predictability into the business,
  • Understand the drivers of the business when analyzing reports and data for business leaders.
  • Provide analytical support and recommendations for business leaders on an ad hoc basis.
  • Collaborate with peers in finance, operations, and other parts of the business to support sales & account management compensation tracking.
  • Give input to the annual quota-setting process in collaboration with account management, finance, product leaders, and senior leadership.

Preparation, Knowledge, Skills and Abilities:

Required:

  • Minimum 7 years of experience in an analytical role, preferably in revenue or delivery operations
  • A bachelor’s degree in quantitative field (i.e., finance, mathematics, accounting, etc.)
  • Strong attention to detail in a fast-paced, changing environment with tight deadlines.
  • Advanced Microsoft Excel skills, including the:
  • Integration of data from multiple sources.
  • Analysis of large data sets.
  • Advance knowledge of Salesforce.com, Certification or Power-user preferred.
  • The ability to organize large amounts of data and communicate actionable insights to all levels in the business.
  • Ability to work independently and provide recommendations to senior members of the sales team without oversight.

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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Location

We are located in historic Franklin, MA home to the first public library. With public transportation, the commuter rail is walking distance!

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!

Pam

Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!

Mahesh

Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Culture
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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