Solutions Engineer
At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age.
Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy. Come join us!
As a Solutions Engineer at Notarize, you will sit on the Customer Success team and be the main technical resource for customers across our core verticals (including title agents, lenders, and small businesses).
You’ll guide the technical onboarding process (configuring existing integrations and launching custom builds) and partner closely with CSMs and frontline support on technical escalations. You’ll support ongoing integrations via the API support inbox, manage the developer forum, and assist with bugs and troubleshooting as needed.
You will also operate as a product expert and help our sales team close new deals by explaining integration opportunities available within our platform. You’ll work closely with our product and engineering teams, influencing our product roadmap with feedback and suggestions gathered from customer interactions.
What you’ll do as our Solutions Engineer:
- Assist Customer Success with lender onboarding, including eVault setup, MERS testing, and eVault training
- Field ongoing API and integration-related questions from key accounts
- Work directly with sales team to demo the product, qualify and close sales with customers looking to integrate their platforms with ours
- Maintain awareness of the eMortgage ecosystem in order to speak knowledgeably with prospective and existing real estate customers
- Troubleshoot internal integrations with our development team
- Own the API support inbox and field any related questions that arise
- Work with sales and marketing to define and drive key support documents for developers
- Handle technical escalations from frontline support
- Maintain development documentation with the release of new API features
What we’re looking for:
- 2-5 years in a technical support, sales engineering, solutions architect, or web development position
- Experience with sales, specifically related to integration consulting
- Ability to troubleshoot and fix HTML, CSS and basic Javascript issues
- Demonstrated familiarity with REST APIs
- Ability to build strong relationships with customers by providing thoughtful consultation on technical issues and advice on long term solutions
- Effective communications skills and comfort presenting to all roles and levels within an organization
- Customer service mindset, able to handle objections from customers and escalate situations appropriately
- Demonstrated ability to operate with little direction
- Experience in real estate a plus
Some of our benefits:
- Competitive salaries & equity
- Heavily subsidized medical, dental, and vision
- Unlimited PTO & flexible work schedules
- Paid parental leave
- Annual budget for personal learning & development
- Small, cross-functional teams
- Strong emphasis on collaboration & mentorship
- Paid lunches (through Grubhub) & regular Lunch & Learn sessions
Our core values:
- Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth.
- Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.
- Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences.
- Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.