Solutions Architect

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Solutions Architect
Thought Industries
 
About Thought Industries: 
Thought Industries is focused on building cutting edge technology with our customer training Platform for those who are driving the future of online learning. Our goal is to help them build, scale and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention.

About the Position:
We are looking for a deeply technical individual who is excited to be on the frontlines with our enterprise customers. As Solutions Architect, you will work with our new and existing enterprise customers to ensure the successful configuration and launch of their eLearning site on Thought Industries. You will achieve this through understanding the client’s technical needs, developing a strong rapport, having a comprehensive understanding of the platform, and executing against a detailed Statement of Work. You will play a pivotal role in understanding and translating the client's technical requirements and working with the Customer Success team to manage their successful implementation. As we are highly focused on finding the right individual, remote options exist for this role.
  • Develop and maintain a high level of technical understanding of the Thought Industries platform and how it is architected.
  • Provide technical support for the Customer Success team, helping field technical questions and develop support documentation.
  • Perform in-depth analysis for all onboarding customers, ensuring to identify any product gaps and expectations communicated by new clients.
  • Have an advanced understanding of how concepts like SSO, APIs, integrations (Stripe, Salesforce, etc.) and user flows factor into successful implementation.
  • Conduct discovery meetings, outline needs and build P&Ls for any technical Statement of Work projects.
  • Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
  • Help to fully reproduce & resolve technical issues presented by clients.
  • Partner with the sales engineering team to capture requirements for closing clients, and work with the product team to deliver on the requirements features on-time and within budget.

Desired Experience
  • 5+ years of relevant experience in the technology industry, ideally in an Enterprise Cloud-based Software company.
  • Demonstrated technical track record, allowing you to establish credibility and converse fluently with product managers, software engineers, and other such roles.
  • Client-first mentality; ability to empathize and build positive client relationships
  • Ability to build relationships across stakeholders in marketing, sales and engineering.
  • Working knowledge of SQL, HTML, CSS, SAML and API integrations.
  • Track record implementing software products or solutions to enterprise companies.
  • High attention to detail with strong project management and organizational skills.
  • Experience with eLearning a plus

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail

Location

We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.

Sulaiman

Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us

Jaclyn

BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.

Ryan

Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings (current Remote Events!), Short Term Disability, Long Term Disability, Life Insurance (STD, LTS & Life Insurance, all fully paid by the company!), EAP Program (fully paid), Home Office Stipend, Meditation & Wellness Apps, Peer Rewards Program, Company Rest Days (day off!)& Other Employee incentives.

Culture
Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves. *on pause due to COVID-19- can't wait to resume!
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Intracompany committees
Diversity & Inclusion Committee, Culture Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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