Small Business Account Executive

| Hybrid
Sorry, this job was removed at 6:08 p.m. (EST) on Wednesday, February 13, 2019
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Small Business Account Executive (Needham, AM)

We are looking for people who are:

  • Confident
  • Responsive
  • Proactive
  • Motivated
  • Resourceful
  • Highly Attentive
  • Competitive
  • Passionate

 

FareHarbor is one of the world’s largest tour operator and activity providers, working with thousands of small businesses across North America. Our clients’ work ranges from walking tours to shark diving experiences. Our growth demands highly motivated, results driven Small Business Account Executives (SBAEs). As a part of our Small Business sales team, you’ll be working in an incredibly fast-paced and supportive environment, with unlimited earning potential and opportunities for growth within the company.

FareHarbor defines a ‘small business’ as an operator that is expected to make under $400k annually in online sales for their experiences. These businesses are often part-time, startups, or well-established smaller operators. The SBAE Team takes on a more consultative role, suggesting industry-leading best practices for these prospective clients. Making their lives easier will become a regular occurrence as you provide them with solutions to save time, save money, and grow their business.

 

The SBAE role requires a high-volume approach, quick sales cycle, and individuals who are motivated by metrics such as the number of calls, weekly closes, and the number of clients now ‘live’ on the FareHarbor platform.

 

The Small Business Team is crucial to FareHarbor’s continued success in our goal of being a world leader in online booking solutions for Experience operators.

 

Job Responsibilities:

  • Build an active relationship with potential clients.
  • Schedule and provide engaging online demos and walkthroughs of the product.
  • Understand each prospective client’s unique reservation challenges, and use the FareHarbor software to create a custom plan to resolve their problems.
  • Be a true team player and collaborate with teammates, contributing to FareHarbor’s global market supply.

 

Candidate Requirements:

  • Undergraduate College Degree (4 year).
  • Comfortable maintaining a high-volume workflow of phone-calls and sales demos.
  • Results driven, metrics-driven, and prefers consistent feedback.
  • Extremely comfortable speaking with people on the phone.
  • Confident in ability to break down a problem and find unique solutions.
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Technology we use

  • Product
  • Sales & Marketing
  • People Operations
    • IllustratorDesign
    • PhotoshopDesign
    • Close.ioCRM
    • Campaign MonitorEmail
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration

Location

There's no shortage of things to do and place to eat! Options for breakfast, lunch, dinner and drinks are all around the corner!

An Insider's view of FareHarbor

What are some social events your company does?

We have a variety of monthly social events for each of our offices to take part in - including a summer and wintertime party. One event is Aloha Friday, one Friday a month, where we come together in person to share important regional updates, enjoy lunch together and a happy hour in office.

Brooke

Recruiter

How do you collaborate with other teams in the company?

In my role as a dashboard specialist, I work closely with teams that interact directly with clients, like Account Managers and Support Agents. They handle the “what” and "why" part of the changes, while I take care of the "how" by implementing technical updates to the dashboard.

Claudia

Enterprise Client Dashboard Specialist

What makes someone successful on your team?

In the role of a Mid-Market Account Manager, success takes on many different forms as each individual brings their own unique approach and style to the table! In my experience, success on the Account Manager team stems from a proactive and "be curious" approach.

Chandi

Mid-Market Account Manager

How do your team's ideas influence the company's direction?

On Quality Control we are responsible for thinking critically about our product and giving feedback to make it better. Additionally, because we have an abundance of knowledge about product usage, we are often a source of information for other departments.

Alley

Director, Quality Control

What’s the vibe like in the office?

The vibe in the office is fantastic. It is a highly collaborative environment that is full of positivity. It's a place where we all come together to do our best work. In the office everyone is accessible and happy to answer any questions you might have.

Quinton

Recruitment Coordinator

What are FareHarbor Perks + Benefits

FareHarbor Benefits Overview

* 26 days of paid time off (PTO) and 12 Public Holidays
* Full medical insurance
* Dental and Vision Insurance
* Employee Assistance Program
* Life Insurance
* Short-Term Disability
* 401k plan with employer matching
* Alotted hours towards volunteering
* A casual office environment with tons of company-wide and team building events like First Friday mixers, outings, and more! 

Culture
Volunteer in local community
Open door policy
OKR operational model
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Global, hybrid all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Work remotely on occasion as needed.
Diversity
Highly diverse management team
47% of people managers are women as of May 2023
Hiring practices that promote diversity
All interviewers go through a training with a focus on unconscious bias and how to mitigate its effects. Our hiring process is designed to reduce bias through consistent, skills-based assessment.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We have a team of Wellbeing Ambassadors that provide wellbeing initiatives throughout the year for employees to participate in.
Mental health benefits
We provide a Headspace subscription to all employees and their families.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training

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