Senior Sales Training Specialist at LiveRamp

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LiveRamp is the leading data connectivity platform for the safe and effective use of data. Our platform powers people-based customer experiences that improve the relevance of marketing and allow consumers to connect with the brands and products they love. We thrive on solving fascinating technical problems and enabling our customers’ success—and we’re always looking for smart, kind, compassionate people to help us blaze a trail.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

About the role:

We have sales professionals in the field selling a highly technical, complex solution to a variety of buyers each with different initiatives and challenges.  The goal of LiveRamp’s Sales Training Program is to create a culture of continuous learning that expands LiveRampers’ product knowledge, selling skills, and adoption of our sales methodology and best practices.  Sales Training activities will collect, refine, and inculcate best practices to ensure sales teams possess the skills, knowledge, and know how to maximize every customer interaction.  

Reporting to the Head of Field Productivity, the job of the Senior Sales Training Specialist is to ensure that effective selling doesn’t happen by chance - it is formulaic.  The Senior Sales Training Specialist will contribute to the sales teams’ success by facilitating eLearning, virtual, and in-person training to support the sales process of all product lines.  The successful candidate will act as a training resource to the Field to align training materials with strategic initiatives and marketing programs that will lead to revenue, improved customer engagement, and growth.  This is a highly visible individual contributor position where quality, clarity, and scalability are paramount to the candidate’s success.

You will:

  • Facilitate sales training programs for internal and external sales associates in a classroom or virtual/web-based setting
  • Facilitate Sales Manager training and coaching skills programs
  • Analyze and identify needs of various sales roles and develop innovative and creative training solutions
  • Create and deliver customized learning modules to meet long and short term needs of various sales roles for use in the classroom or virtually
  • Assess training needs through surveys, interviews, and metrics to determine performance gaps and identify opportunities, priorities, and recommended training.
  • Work with sales management to identify gaps and implement training solutions to fill those needs
  • Work closely with technical employees of all levels who will act as subject matter experts (SMEs) to design, develop, and maintain technical learning content and curricula
  • Maintain updated training content in a Learning Management System (LMS)
  • Establish appropriate metrics for the Field Productivity function and report on quantifiable progress over time by constantly taking initiative to gather feedback
  • Develop testing and certifications for our sales teams
  • Internally market and support Field Productivity Programs
  • Once company offices reopen, 25% travel

Your team will: 

Field Productivity is the critical link in our go to market strategy.  We strive to make our Field team a well-oiled enterprise sales machine: best in class in efficiency, discipline, and growth by:

  • Building a world class Field Training Program to include Sales Certification, Sales Methodology standardization, Sales Onboarding and Sales Manager Training (Training)
  • Maintaining a comprehensive Field Productivity Library to serve as single, authoritative source for training, marketing, buyer engagement, and sales support content (Knowledge)
  • Driving implementation, adoption, and optimization of interoperable Sales Tech stack for all sales activities (Technology)

About you: 

  • 3-5 years of training experience with a focus on sales training, preferably in SaaS and MarTech/AdTech
  • Expertise in using the methodologies, tools, resources, and technologies important to sales
  • Track record of innovative sales training solutions
  • Strong experience in developing curriculum and delivering live, virtual and blended learning
  • Excellent facilitation and communication skills
  • In-depth knowledge of instructional design and adult learning theory

Bonus Points:

  • Knowledge of Miller Heiman Sales Methodologies
  • Proven ability to drive effective teamwork, communication, collaboration and commitment across disparate groups with competing priorities
  • Proven ability to deliver projects from inception to maintenance
  • Detail oriented, yet able to identify what truly matters
  • Strong bias for action and a "get it done" attitude
  • Proven ability to anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance competing constraints
  • Proven ability to plan and manage multiple parallel projects

Benefits:

  • People: work with talented, collaborative, and friendly people who love what they do.
  • In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.
  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
  • Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave. 
  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 
  • Savings: our 401K matching plan helps you plan ahead.
  • Commuter Subsidy: $75 per month to be used toward commuter cards, monthly parking, rideshare pools, or metro/bus passes.
  • Location: work in the heart of San Francisco, New York

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across eight countries and four continents.

COVID-19 Hiring 

We recognize how challenging it is to start a new role with a new company during this uncertain time.  Our Recruiting team and hiring managers are here to support you every step of the way.  During the pandemic, we’ve transitioned to a work-from-home environment until further notice.  All of our recruiting and onboarding activities are virtual. We encourage you to discuss LiveRamp’s response to COVID-19 throughout your recruiting process.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • FlaskFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases

Location

Located in the middle of Boston's Seaport district, we're steps from fabulous dining, entertainment and shopping. And just steps from the T!

An Insider's view of LiveRamp

What are some social events your company does?

Everything from themed monthly team lunches, office happy hours, SummerRamp family camp outing, volunteer groups, Pride celebrations, guest speakers, baking competitions to fitness classes. Our Workplace Experience team is always planning unique events and celebrations.

Abram

Workplace Experience Site Lead

How do you collaborate with other teams in the company?

Within LiveRamp. I collaborate frequently with many different teams, including other data science teams (on tools and methodologies), client teams (to understand our customer needs), the engineering teams (to improve data pipelines processes) and our product and operations team (to streamline my science solutions and turn them into products).

Dan

Senior Data Scientist

What makes someone successful on your team?

Taking initiative! We strive to find the type-S personalities… type-startup! Embrace your natural entrepreneurial drive and commitment to make an impact and be recognized and rewarded by our likeminded type-S team & leadership.

Jonathan

Director, Customer Operations

What are LiveRamp Perks + Benefits

Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
LiveRamp employees can contribute up to $2,700 annually to their FSA, and up to $5,000 per household.
Disability Insurance
Short-term disability insurance pays a benefit equal to 100% or 60% depending on years of service and length of disability. LTD pays a benefit equal to 60% of pay, up to a maximum of $15,000 per month
Dental Benefits
We offer 2 types of dental plans, both of which over 100% of preventative care. The basic plan has an annual benefit maximum of $1,500 per person and the major plan has a maximum of $2,000 per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with allowances up to $170 for glasses ($200 for featured frames) and $130 for contact lenses.
Health Insurance Benefits
LiveRamp offers you a choice 3-4 of medical plan options. Our medical plans are designed to help keep you healthy and also assist you in times of illness or unexpected injury.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary, up to $500,000.
Pet Insurance
Our pet insurance policy reimburses up to 90% of out of pocket expenses.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
LiveRamp provides employees with a 401(k) matching plan managed by T. Rowe Price. We match 100% of contributions up to 6% of an employee's annual gross pay.
Employee Stock Purchase Plan
LiveRampers can purchase RAMP stock at a 15% discount each month. You may participate through convenient payroll deductions and contribute 10% from each paycheck (post-tax).
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
The Bright Horizons Family Solutions program offers your family high-quality back-up child and adult/elder care, plus access to regular caregivers, pet care, tuition discounts, & more.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Based on your team, LiveRampers can enjoy flexible work scheduled such as start and end times, and remote work opportunities.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Tuition Reimbursement
We will reimburse you up to $5,250 per year for courses leading to a graduate or undergraduate degree related to your LiveRamp job role or based on LiveRamp’s business needs.
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