Senior Sales Director

| Remote

Who is Interactions?


Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.


Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.


Job Description


As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.

The Senior Sales Director identifies prospective customers and leads sales campaigns, utilizing all necessary company resources, to ensure Interactions meets or exceeds its targets within a given vertical market. The Senior Sales Directors is the “pilot in command” and is expected to build effective relationships across the Interactions organization and Customer organizations in order to meet key Customer targets.

  • Responsible for development, planning, and selling to Named Accounts.

  • Responsible for mastery of the business dynamics of the assigned vertical segment:

    • What drives customer investment behavior, 

    • How the Interactions solution portfolio can be most effectively applied for compelling business value.

  • Proactively collaborate with the pre-sales Solutions Consulting organization.

  • Collaborate with Marketing and Business Development teams to conceive and execute effective demand generation campaigns.

  • Responsible for building and developing opportunities by actively prospecting to accounts with established relationships. 

  • Responsible for prospecting and cold calling daily. Minimum of 2-3 hours until a verifiable pipeline is built.

  • Responsible for the effective articulation of Interactions’ unique selling points and value proposition as well as a broad understanding of key market competitors.

  • Responsible for input and maintenance of sales data within CRM.

  • Responsible for attendance and successful completion of required training classes and various developmental activities. Must be able to demonstrate proficiency in understanding Interactions’ Products and Services.



  • Successful track record in Sales in both start-up environments and larger established companies

  • Ability to lead and navigate complex sales cycles

  • Experience in the specific Vertical Market being sold into

  • Proven track record in leveraging the vendors/software suppliers organization in order to achieve sales targets

  • Ability to develop ROI for customers/prospects and ensure these ROI targets are met

  • Ability to sell to “C Level” but also work across an entire customer organization



  • Bachelor's Degree in Engineering, Computer Science, Business, Communications, or closely related field.

  • Minimum of ten years of relevant software/SaaS sales field experience including Large Enterprise Solution Sales experience. Domain Experience Required.

  • Ability to communicate detailed ROI and operational KPI impact analysis to cross-functional management audiences.

  • Must be an articulate communicator and an instinctive listener.

  • Exceptional relationship builder.

  • Existing relationships with key executives in target Named Accounts.

  • An unwavering positive attitude and a good appropriate sense of humor.

  • Estimated Travel is 50-75% of the time. 



Why Work at Interactions?


We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.


Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!



Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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We are located in historic Franklin, MA home to the first public library.

An Insider's view of Interactions

What’s the vibe like in the office?

Interactions definitely has a work hard/play hard environment! Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, halloween decorating/costume contests, Oktoberfest, and lawn games during the summer time!


Software QA Engineer

What is your vision for the company?

It is motivating and inspiring to listen to the success stories from our Clients and their customers. Our ability, as the technology team and the company to deliver a secure, reliable and scalable Platform that delivers the best of breed of our Conversational AI and Human Assisted Understanding technologies, is a major source of pride!


Sr. VP of Engineering

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.


Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
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