Who is Interactions?
Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.
Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.
Job Description
As a member of the Sales team, you will thrive at building relationships with the top brands in the country. The ideal candidate will work with sophisticated enterprises, enjoy pipeline generation, understand customer requirements, and determine how to solve problems for our clients.
The Director, Business Development (D-BDR) leads a team of Business Development Representatives (BDRs). The team's primary responsibility is to conduct very thorough prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars, and attendance at company sponsored events such as trade shows and conferences. The D-BDR collaborates closely with sales and marketing teams, with the ultimate objective to identify and drive qualified sales opportunities.
Job Responsibilities Essential Job Functions

• Recruit and lead a high performing team focused on driving qualified sales opportunities, setting a tone of collaboration and excitement.
• Train and manage BDRs in performing deep research into target accounts in support of our Target Account Planning (TAP) process.
• Drive/lead BDR efforts that support our Account Based Marketing (ABM) strategy, leveraging data to inform account targeting priorities and to develop unique/personalized outreach messaging for targeted accounts.
• Responsible for team training efforts, partnering with Sales Enablement and other marketing teams, to ensure team is executing on best practices around prospecting, messaging/value proposition, tools and processes.
• Collaborate/align with Demand Gen team on various outreach efforts to reach accounts that are showing high engagement.
• Leverage a test, measure and learn methodolgy for determining best outreach strategies, messages and cadence.
• Collaborate with executive sales and marketing management on design and management of incentive compensation programs that directly align with the interests of the company.
• Performance Management: Identify and track appropriate metrics. Manage data collection and perform trend analysis. Report on team performance on a weekly, monthly and quarterly basis.
• Analyze and report on key conversion metrics, leveraging data to make recommended improvements.
• Responsible for, in collaboration with Marketing, development of materials that support the appointment setting and contact nurturing process, including role and vertical and account-specific call scripts, email templates, talking points, etc.

Other Duties and Responsibilities

• Collaborate with Sales and Marketing Management on best practices and continuous process improvement.
• Manage outside vendor relationships as needed.

Qualifications Required

• Bachelor's Degree
• 8+ years experience in Sales or sales support role.
• 5+ years experience in a Sales leadership position of a similar nature.
• Ability to demonstrate a high level of skill with salesforce.com CRM, Outreach, Microsoft Office, Google Docs tools and application suites.
• Knowledge/experience with working in an Account Based Marketing environment. Experience with ABM tools (Demandbase, Vidyard) a plus.
• Strong analytical skills. Knowledge of what insights are required to fully understand and evaluate team performance, and developing solutions to achieve them in an efficient manner is very important.
• Superior organization skills with a project manager's skill set and an instinct for execution and attention to detail.
• Strong written communication skills.
• Proven ability to be articulate with strong interpersonal skills.

Preferred

• Strong familiarity with the contact center / customer care market space, operations environment, performance metrics and vendor ecosystem would be a major plus.

Why Work at Interactions?
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.