Customer Support Engineer at Numerated

| Remote
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Overview /

The Customer Support Engineer will support Numerated’s lending platform. This role will require direct customer support of our SaaS application.


Essential Responsibilities /

  • Triage, diagnose and troubleshoot daily inbound support issues from our customers
  • Become an expert on our product and handle level 1 issues including reproduction in our test environments and filing defects when appropriate
  • Read and debug application logs to determine root cause and remedy when appropriate 
  • Communicate with customers via email, JIRA and Zoom meetings in order to isolate and troubleshoot technical issues 
  • Ensure proper case management within JIRA ticketing system for customer facing and internal escalations.
  • Participate in internal meetings to discuss issues and improve processes
  • Will grow to be able to debug end to end web applications (NGINX, Django, RabbitMQ, Python, Celery, PostgresSQL)
  •  

Education Requirements /

  • Bachelors Degree in MIS, Computer Science, or Computer Engineering or equivalent experience required

Work Experience Requirements /

  • 0-2 years of experience in Customer Support, Production Support, Development, or QA
  • Excellent communication skills
  • Understanding of Web Applications
  • Knowledge of SQL/Relational Databases required
  • Banking industry knowledge desired
  • Python and Jenkins skills desired
  • Experience supporting applications in the cloud (AWS preferred) desired
  • Must be detail-oriented and organized
  • Ability to manage multiple issues simultaneously and display calm under pressure 
  • Desire to work in client facing role
  • Desire to work for a startup
  • CRM and Defect Tracking tool knowledge (Salesforce and Jira preferred)
  • Familiarity with SaaS monitoring tools desired (PagerDuty, Pingdom, Nagios for example)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • Amazon Web ServicesFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

1 Lincoln Street , Boston, MA 02111

An Insider's view of Numerated

What's something quirky about your company?

We have a lot of strong communicators and that’s created a very special environment. Everyone has a sense of unity and I think that makes Numerated as much a community as workplace. We mostly work from home, and have a lot of casual slack channels, for instance, where you can get to meet new coworkers with similar interests.

Andrew

Data Integration Engineer

What does your typical day look like?

Since we work from home, I get to sleep in. Then I start my mornings by checking my calendar and slack before our morning team standup—its later because we have people all over the country. It’s a great atmosphere and way to set the day’s agenda. Beyond that, a day’s work is typically filled with an equal part collaboration and personal work.

Aaron

Senior Engineer

How does the company support your career growth?

As I grew with the company, so did my responsibilities. I've been able to build features from the ground up, conduct interviews, and lead a team. Numerated also pays for an O’Reilly subscription for the engineers and I've been using it to study for my AWS certification. I've never felt blocked, but always supported.

Guillaume

Senior Software Engineer

How would you describe the company’s work-life balance?

Work life balance is key to what we do. The problems we’re solving are interesting and challenging and we’ve got a great team of really smart people working on them. With that comes a degree of independence that’s important. It allows you to push forward your own ideas. People work hard, but at the end of the day you’re expected to unplug.

Rob

Software Engineer II

What are Numerated Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
We have unlimited time off.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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