Transmit Security is the leader in identity and risk innovation. We power enterprises with airtight security and a seamless user experience. Our agile, unique technology is proven to reduce all forms of identity attrition and enterprises are able to save substantial costs. Transmit Security was founded by serial entrepreneurs, Mickey Boodaei and Rakesh Loonkar in 2014 with the aim of changing the security identity landscape. 

Transmit Security is hiring a Customer Success Manager to join our rapidly expanding team. As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor. You will orchestrate and be the single point of contact for all services and support related matters. Your main goal is to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment. In addition, you will be involved in the sales cycle to coordinate subscription renewal, up-sell and cross-sell activities.

The CSM will lead guided success services which realize a solid and sustained partnership to improve customers’ experience. The CSM will host strategic review meetings periodically to align and update the success plan with customers. 

Responsibilities 

• Create a Governance and Executive relationship with customer’s key stakeholders 
• Understand our customers' business needs, use cases and priorities.
• Define and maintain customer’s success criterias and planning in terms of deployment, adoption, operations and business outcomes.
• Build knowledge of customer’s environment, become the customer’s champion at Transmit Security
• Review customer’s evolving needs with the Product Management team. 
• Present product roadmap and confirm alignment with the customer's agenda.
• Ensure smooth on-boarding and help maximizing product value.
• Act as a "trusted" adviser to the customer to strengthen customer relationships.
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks 
• Work with Sales and Field Engineers to develop new opportunities.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success. 

Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other any other characteristics that make our employees unique.