EverQuote
EverQuote operates the largest online marketplace for insurance shopping in the US.
Cambridge, MA
Remote

Customer Success-Agency Business Consultant at EverQuote

| Remote
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The Customer Success Team at EverQuote is tasked with taking exceptional care of our diverse and ever-growing  agent base. Core to our values as a team is our ability to work with agents to grow their businesses and realize a true return on investment with our products. 

 As a Business Consultant, you will work with a dedicated book of agents to deliver positive campaign outcomes. You will be a strategic consultant and trusted advisor for your customers, in a role that combines both revenue protection and revenue growth. You will recognize and nurture cross and up-sell opportunities within our existing customer base, and grow your book of business, which in turn, helps our agents grow their businesses too. 

You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success through data.


What You’ll Be Doing:

  • Drive longterm campaign performance with immediate, measurable tactics 
  • Manage a targeted book of business of ~60 to 75 accounts with a value of >$3mm in revenue
  • Prepare and present monthly and quarterly business reviews with the largest buyers on our platform
  • Understand the “why” behind customer feedback (good and bad) and uses that knowledge to pursue streamlined processes and/or feature requests
  • Act as the voice of the customer without sacrificing or apologizing for the voice of EverQuote
  • Becomes a trusted advisor to you agents by communicating transparently, concisely, and regularly
  • Always sets the right expectations, no matter good or bad, to ensure that we always under-promise and over-deliver
  • Not afraid to go after up and cross-sell opportunities
  • Understand when relationship building and patience trump going after incremental revenue
  • Travel roughly 10% to meet clients in person 

About You: 

  • 5+ years experience in a customer facing role
  • Experience in sales and/or strategic account management 
  • Experience using software such as Salesforce and Microsoft Office Suite of products
  • Ability to create and drive strategy to help Customers attain their return on investment goals
  • Ability to analyze performance data and insights in order to provide recommendations and optimization opportunities to improve ROI for your customers
  • Strong communication skills. You are process driven and welcome a strong communication cadence with your customers
  • You can clearly communicate key updates and appropriate feedback to the leadership team for your book of business

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

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Where we are

We're located in the Kendall Square area of Cambridge, MA. Surrounded by great food, fun places for outings and easily accessible for any commute.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • HootsuiteCMS
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What are EverQuote Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Along with generous PTO, we offer a great open vacation policy!
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program

An Insider's view of EverQuote

How would you describe the company’s work-life balance?

The reality is career success means little without a healthy balance of life outside of work. At EQ, it has meant reminding each other that whatever we can get done in a day is good enough. Some may be able to do more based on their situation and some won’t. The key is creating safe spaces to be honest, and open to give and receive support.

Alexander Grant

Quality Manager

How do you collaborate with other teams in the company?

I shoot a slack to someone or set up a meeting if it's a more complex problem I'm trying to solve. Typically, everyone is eager to help and put their heads together to solve the problem at hand!

Clara Hunnewell

Manager, SEM and Analytics

How does the company support your career growth?

At EverQuote, I've been able to grow from "intern" to "director of engineering" with lots of mentorship. Leadership sets clear expectations, provides actionable feedback, and creates real opportunities. EverQuote has sponsored formal management training for me, and I have a personal development plan that aligns with my goals beyond my tenure at EQ.

Ian Naval

Director, Ad Engineering

What’s the vibe like in the office?

The vibe is very upbeat and collaborative. Everyone is truly willing and happy to help each other out, support is just a desk away! Outbursts of laughter are the norm throughout the day which lends to a positive feel, but there are also quiet spaces to escape to when needed. I am very much looking forward to days back in the office down the road.

Brianna Shea

Agency Business Consultant

Jobs at EverQuote
21

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